Surveytagger

Surveytagger is a text analysis service offered by Etuma Ltd. According to the vendor, it aims to assist businesses in converting open-ended customer feedback into actionable insights. The product utilizes Natural Language Processing and Artificial Intelligence to automatically categorize feedback and provide industry-specific analysis. It is positioned as a versatile tool suitable for businesses of various sizes, including small startups and large enterprises. The software is intended for use by professionals in different fields such as Customer Experience, NPS Program Management, Customer Insight Management, Contact Center Management, and Human Resources.

Key Features

Automatic Categorization: According to the vendor, Surveytagger employs Natural Language Processing and Artificial Intelligence to automatically categorize open-ended customer feedback into relevant topics. This feature is said to save time and reduce costs by eliminating the need for manual reading and categorization.

Multi-Language Support: Surveytagger is claimed to have the capability to understand and analyze feedback in multiple languages. According to the vendor, it can process feedback in different languages and provide analysis results in a single language, allowing businesses to gain insights across different markets and customer bases.

Easy Integration: The vendor states that Surveytagger offers seamless integration with existing survey, customer experience management, and contact center platforms through its connectors. It is also claimed to allow businesses to connect any spontaneous feedback channel, such as email or webforms. The software reportedly includes connectors to popular social media sites, enabling businesses to gather feedback from various sources and analyze them in one place.

Industry-Specific Categorization: According to the vendor, Surveytagger provides a comprehensive categorization system for over twenty industries and human resources functions. This industry-specific categorization is said to enable businesses to gain insights tailored to their sector without the need for resource-intensive machine-learning projects.

Real-Time Analysis: Surveytagger allows businesses to send their feedback data and view analysis results in real-time, according to the vendor. This feature is claimed to provide immediate insights, enabling businesses to quickly identify and address customer issues, monitor the customer journey effectively, and prioritize areas for improvement.

Customizable and Dynamic Reports: According to the vendor, Surveytagger offers customizable reports that can be updated in real-time as new feedback data is processed. This feature allows businesses to create visually appealing and informative reports to share insights with stakeholders.

Topic-Level Sentiment Analysis: Surveytagger is claimed to perform sentiment analysis at the topic level, providing insights into the sentiment associated with specific feedback topics. According to the vendor, this helps businesses understand customer sentiment towards different aspects of their products or services and track sentiment trends over time.

APIs for Integration: The vendor states that Surveytagger provides APIs (SOAP and REST) that allow businesses to seamlessly integrate the platform with their existing systems and workflows. This is said to facilitate the incorporation of Surveytagger's text analysis capabilities into existing business processes.