SympoQ

SympoQ is an AI customer support software designed specifically for agile teams. According to the vendor, this solution is aimed at startups, IT companies, and SMEs. It offers a range of features and capabilities that can benefit professionals and industries in the startup, IT, and small to medium-sized business sectors.

Key Features

Multi-channel customer service: According to the vendor, SympoQ provides seamless communication across multiple channels, ensuring consistent messaging, requests, attachments, and emails are delivered and recorded efficiently.

Support Portal: The vendor states that SympoQ offers a unique portal URL, serving as a centralized hub for all service-related communication. It provides secure private access for team members, customers, and managers.

Email Ticketing: According to the vendor, non-technical users can easily seek or provide help using their email client software. Support agents can also utilize specific commands in email replies for simplified assignments and internal messaging.

Live Chat: SympoQ enables real-time communication between customers and support agents, allowing for instant answers to customer issues.

Help widget for your website: According to the vendor, customers gain direct access to help desk resources from website pages, enhancing self-service visibility and promoting live customer interactions.

Contact Form: SympoQ offers a customizable contact form displayed on every web page, allowing customers to easily get in touch and provide important information needed for submission.

FAQs and knowledge base articles: According to the vendor, SympoQ makes articles easily accessible to customers, enabling them to search for solutions without leaving the website.

Full Customization: The vendor claims that the floating button in SympoQ can be aligned with the website's look and feel. It offers easy setup with copy-and-paste code blocks, allowing users to customize the position, logo, and colors to reflect their website design.

Help desk automation for faster request resolution: According to the vendor, SympoQ reduces support load by implementing tailor-made automation, providing personalized support to different customers and companies.

Request resolution: SympoQ efficiently classifies, routes, and assigns customer requests to the appropriate agents, offering automated replies and email notifications, as claimed by the vendor.