Syncron Warranty

Syncron Warranty is an automated warranty management software that, according to the vendor, aims to streamline warranty operations for medium to large-sized manufacturing companies. This solution caters to various industries, including manufacturing, automotive, electronics, industrial equipment, and consumer goods. By digitizing activities associated with claims processing, supplier recovery, reverse logistics, and feedback to engineering, Syncron Warranty aims to reduce costs, improve customer satisfaction, and drive brand loyalty.

Key Features

Automate Warranty Claims: According to the vendor, this feature allows for seamless processing of warranty claims, tracking of returns, and upselling of new service plans on a single solution. The vendor claims that it can help reduce costs and increase revenue by automating and decreasing claim process costs by 15% and expanding supplier recovery by 60%. The software also offers configurable business logic to automate claims processing, identify fraud, and proactively notify business users of any issues. Additionally, a configurable interface is provided to show business users the right information at the right time, including an embedded parts catalog and knowledgebase.

Connected Warranty Management: The vendor claims that this feature aims to digitally transform all activities associated with claims processing, allowing teams to focus on customers. By connecting with customers, dealers, and suppliers on one platform, the vendor states that this feature improves data accuracy and helps control warranty costs. It also aims to increase productivity and employee satisfaction by streamlining processes and providing easy access to information.

Supplier Recovery: According to the vendor, this feature allows for easy claims processing and maximum warranty cost recovery by connecting the supplier network on one solution. The vendor claims that it enables dynamic routing of returns directly to suppliers, reducing logistics costs and streamlining reverse logistics. The feature also includes the ability to measure supplier performance and proactively identify quality issues to build strong partnerships. The vendor further states that it helps immediately identify components covered under supplier warranties, reducing the time to process claims and receive credit.

Registration and Plans: The vendor claims that this feature streamlines the customer onboarding process and tracks warranty claim and service history associated with customer assets. By tracking product registrations and driving campaigns, the vendor states that it can increase service plan attach rates. The software also allows for the creation of extended warranties within the dealer network, aiming to increase revenue and dealer satisfaction. Additionally, it includes automated entitlement checks to capture fraudulent warranty claims and reduce financial risk.

Feedback to Engineering: According to the vendor, this feature aims to build a closed feedback loop to align operations and engineering towards a better, safer product. It proactively identifies quality issues, takes corrective action, and notifies customers, dealers, and suppliers. The vendor claims that it intelligently identifies potential quality issues and provides real-time updates to engineering. It also enables the exchange of claims data with suppliers and dealers, monitoring trends, and managing quality and capacity constraints.

Analytics and Insights: The vendor states that this feature aims to drive business with actionable insights and help anticipate future issues. It structures data to provide a comprehensive view of all warranty claims, including related information. The feature includes executive and management level reports and dashboards to monitor overall performance. The vendor claims that it offers out-of-the-box reports and dashboards focused on warranty, tailored to the specific business needs, and tracks key performance indicators (KPIs).