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Users have found that Synthesys is an invaluable tool for obtaining quick and accurate 3D solves for their scenes. With its easy-to-use …
Starting at $1,000 per month
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What is SYNTHESYS?
SYNTHESYS is a predictive dialler software solution designed by Noetica Limited to automate outbound calling in contact centers. It is targeted at small to large-sized contact centers and is utilized by contact center managers, customer service managers, sales managers, telemarketers, and professionals...
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Basic
$1,000
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is SYNTHESYS?
SYNTHESYS is a predictive dialler software solution designed by Noetica Limited to automate outbound calling in contact centers. It is targeted at small to large-sized contact centers and is utilized by contact center managers, customer service managers, sales managers, telemarketers, and professionals in various industries such as financial services, retail, telecommunications, healthcare, and utilities.
Key Features
Predictive Dialling: According to the vendor, SYNTHESYS automates outbound calling in contact centers through its predictive dialling capabilities. By leveraging statistical models and machine learning algorithms, it aims to determine the optimal number of calls to dial at any given time, potentially maximizing agent productivity and reducing costs.
Live Person Detection (LPD): SYNTHESYS includes Live Person Detection (LPD) technology, which the vendor claims accurately identifies live persons on the other end of the call. By leveraging artificial intelligence (AI), it aims to differentiate between answering machines and real people, potentially improving overall efficiency.
SNoDrop™ Technology: According to the vendor, SYNTHESYS incorporates SNoDrop™ technology, which enables high-performance predictive dialling with a 0% Abandoned Call Rate (ACR). It dynamically adjusts the dialling rate based on real-time factors, aiming to ensure compliance with regulatory requirements while providing a seamless calling experience.
Computer Telephony Integration (CTI): SYNTHESYS integrates with Computer Telephony Integration (CTI) systems, aiming to facilitate direct communication between the dialler and agents' desktop applications. Real-time screen pops are triggered, delivering relevant customer information to agents as calls are connected. This feature aims to streamline the agent's workflow and enhance the customer experience.
Automated Call Distribution (ACD): SYNTHESYS incorporates Automated Call Distribution (ACD) functionality, which aims to allow for advanced call routing and distribution. ACD algorithms intelligently distribute incoming calls to the most appropriate agents based on predefined criteria. This feature aims to ensure efficient call handling, potentially reducing wait times and improving customer satisfaction.
Campaign Management: SYNTHESYS provides campaign management capabilities, allowing contact centers to plan, execute, and monitor outbound calling campaigns. Users can create and manage multiple campaigns, defining parameters such as dialling rules, call lists, and agent assignments. This functionality aims to enable contact centers to optimize their outbound calling efforts and potentially achieve desired campaign outcomes.
Real-time Reporting and Analytics: According to the vendor, SYNTHESYS offers real-time reporting and analytics tools to track and analyze key performance metrics. Users can access detailed reports on call volumes, agent productivity, campaign performance, and more. Real-time analytics aim to provide actionable insights, allowing contact centers to make data-driven decisions and potentially optimize their operations.
SYNTHESYS Features
- Supported: Contact Management
- Supported: Interaction Tracking
- Supported: Internal Chat Integration
- Supported: Lead Management
- Supported: Alerts/Escalation
- Supported: Automatic Call Distribution
- Supported: Blended Call Center
- Supported: Call Logging
- Supported: Call Recording
- Supported: Call Scripting
- Supported: Campaign Management
- Supported: IVR/Voice Recognition
- Supported: Inbound Call Center
- Supported: Outbound Call Center
- Supported: Predictive Dialer
- Supported: Progressive Dialer
- Supported: Queue Management
SYNTHESYS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Users have found that Synthesys is an invaluable tool for obtaining quick and accurate 3D solves for their scenes. With its easy-to-use interface and efficient algorithms, users can seamlessly integrate their footage and generate precise 3D models in a fraction of the time compared to traditional methods. This has been particularly beneficial for filmmakers, allowing them to focus more on the creative aspects of their projects rather than spending excessive time on technicalities.
In addition to its applications in the film industry, Synthesys has also proven to be a valuable asset for businesses in various sectors. One customer in the finance industry found Synthesys to be a helpful Security Intelligence Service provider software, aiding them in detecting potential security threats and enhancing their overall business security. Similarly, a customer in the IT sector highlighted how Synthesys compiles data from different teams simultaneously, saving them significant time and resources. The easy-to-read reports provided by Synthesys have made it convenient for users to analyze compiled data and make informed decisions based on the insights gained.
Reviewers have praised the Synthesys team for their strong ability to develop new functionality with tested release cycles. This demonstrates that the product is constantly evolving and improving, catering to the needs of its users and staying ahead of the curve when it comes to technological advancements. Whether it's providing a reliable CRM solution with CTI Integration or offering reliable OB functionality, Synthesys continues to impress users with its versatility and commitment to delivering high-quality solutions.
Overall, Synthesys has emerged as a powerful tool that solves complex problems and streamlines workflows across various industries. Its ability to provide quick 3D solves, enhance security intelligence, compile data efficiently, and deliver easy-to-read reports makes it an invaluable asset for individuals and businesses alike.
Great control over tracks: Users have praised Synthesys for providing excellent control over tracks, allowing for precise and accurate tracking and analysis of patterns. Several reviewers stated that this feature is beneficial in various tasks.
Seamless workflow integration: Many users have mentioned that Synthesys integrates well with other industry software, making it easy and straightforward to incorporate into their existing workflow. This convenience has been appreciated by multiple reviewers who find it helpful in streamlining their processes.
Time-saving automation: Reviewers have expressed that Synthesys saves them countless hours by efficiently handling large amounts of data and generating ready-to-go reports for meetings. The software's ability to automate data analysis and reporting processes has been highly valued by several users.
Annoying Forward Reverse Toggle: Some users have found the forward reverse toggle on 2D trackers to be frustrating, potentially impacting their workflow.
Sluggish Performance with Large Data: Several reviewers have mentioned that the software can become sluggish and slow when dealing with large amounts of data, which may hinder productivity.
Limited Functionality: Users have expressed concerns about the limited functionality of the software, indicating that it may not meet all of their needs and requirements.