Tablemanager

Tablemanager is an online reservation system and suite of marketing tools designed to assist restaurants in effectively managing their reservations, optimizing operations, and potentially increasing revenue. The product caters to restaurants of various sizes, from small independent eateries to large restaurant chains, and is widely used across the restaurant, cafe, bar, fine dining, and casual dining industries.

Key Features

Website: According to the vendor, Tablemanager offers website creation and management capabilities, allowing restaurants to showcase their menu, images, and other relevant information. The Tablemanager reservation module seamlessly integrates into the website, providing customers with a convenient platform for making online bookings.

Reservations: Tablemanager provides an all-in-one booking engine that consolidates reservation channels into a single application. Customers can make reservations directly through the restaurant's website or local directories, with real-time requests efficiently managed within the Tablemanager app.

No-Shows: To address the challenge of no-shows, which can have financial implications for restaurants, Tablemanager offers features such as automated reminders sent to customers prior to their reservation. Additionally, restaurants have the option to require prepayment for reservations to enhance customer commitment. The vendor suggests that these features contribute to reducing instances of no-shows.

Waiting List: Tablemanager includes a waiting list feature, enabling restaurants to manage walk-ins and accommodate customers when tables are unavailable. Customers can be added to the waiting list, and the system automatically notifies them when a table becomes available. Restaurants can customize waiting list settings and prioritize customers based on their preferences.

Customers: Tablemanager provides tools for managing customer information and preferences. Restaurants can store customer details, including contact information and dining preferences, enabling personalized service. The system allows restaurants to track customer history, and the vendor suggests that this data can be utilized for targeted marketing campaigns and promotions.

Gift Vouchers: According to the vendor, Tablemanager offers a gift voucher feature, allowing restaurants to sell gift cards to customers. Restaurants can generate and manage gift vouchers for special occasions or as a marketing tool. The vendor highlights the potential of gift vouchers to attract new customers and encourage recommendations. The system ensures a seamless experience for customers to purchase and redeem gift vouchers.

Tablephone: Tablephone is a feature that automates phone reservations when restaurant staff are occupied. The system automatically takes reservations, enabling staff to focus on other tasks. The vendor suggests that Tablephone ensures reservations are not missed during busy service hours.

Takeaway: Tablemanager includes a feature for managing takeaway orders, enabling restaurants to offer online ordering and streamline the process. Customers can conveniently place orders through the restaurant's website or other channels. The system seamlessly integrates takeaway orders with the overall reservation and management system.

Tables: Tablemanager provides tools for managing table configurations and layouts. Restaurants can set up table arrangements and customize the number of seats per table. The system allows for easy modifications to table configurations as needed, while real-time tracking of table availability ensures accurate reservation management.

Alerts: Tablemanager offers customizable alerts and notifications for various events. Restaurants can receive alerts for new reservations, cancellations, or other important updates. The system supports different notification methods, such as email or SMS. The vendor suggests that these alerts help restaurant staff stay informed and respond promptly to changes.