Tactful AI Helpdesk

Tactful AI Helpdesk is an enterprise-grade multilingual AI-powered helpdesk solution designed to enhance customer service capabilities, improve customer satisfaction, and streamline business operations. According to the vendor, this platform is suitable for businesses of various sizes, from small and medium-sized enterprises (SMEs) to large enterprises. It caters to customer support teams, sales and marketing teams, e-commerce and retail businesses, banking and financial institutions, and healthcare organizations.

Key Features

Multilingual AI Help Desk: According to the vendor, Tactful AI Helpdesk utilizes AI-powered self-service to provide instant answers to customer inquiries in multiple languages, aiming to ensure efficient and personalized support.

Advanced Help Desk Automation: The vendor claims that Tactful AI Helpdesk can automate customer requests such as bookings, refunds, and purchases through AI-powered self-service, potentially freeing up time for more complex tasks and improving operational efficiency.

Streamline Your Business Operations: According to the vendor, Tactful AI Helpdesk offers a central control dashboard with analytics and management dashboards, providing insights into sales, marketing, and customer support interactions for data-driven decision-making.

Best-in-Class Unified Agent Desktop: The vendor states that Tactful AI Helpdesk provides a unified agent desktop that allows live agents to manage all conversations across different channels from a single interface, aiming to provide a comprehensive view of customer interactions and enable personalized support.

Real-time Contact Centre Monitoring Dashboard: The vendor claims that Tactful AI Helpdesk includes a real-time contact center monitoring dashboard, which enables businesses to keep track of current transactions and conversations, potentially facilitating prompt issue resolution and providing insights for improved performance.

Integrated Ticketing System: According to the vendor, Tactful AI Helpdesk simplifies operations with its integrated ticketing system, aiming to ensure that no customer request is missed or lost during multi-channel conversations, potentially enhancing workflow efficiency.

Integrated CRM: The vendor states that Tactful AI Helpdesk streamlines operations by organizing customer data and interactions in one place, aiming to enable businesses to effectively manage customer relations and provide personalized support based on preferences and needs.

AI Agent Assist: According to the vendor, Tactful AI Helpdesk offers an AI agent assist mode that brings real-time recommendations and insights to agents' fingertips during live customer sessions, potentially enhancing agent productivity and ensuring consistent and accurate responses to customer inquiries.

Cognitive Analytics: The vendor claims that Tactful AI Helpdesk empowers sales teams with AI-powered analytics, aiming to uncover sales opportunities, optimize marketing campaigns, and enhance the overall customer experience through data-driven decisions.

360 View & Customer Journey: According to the vendor, Tactful AI Helpdesk allows businesses to track customer information, including purchasing data and interactions, aiming to provide personalized recommendations and solutions to enhance the overall customer experience.