TapTalk.io

TapTalk.io is a messaging platform designed to enhance the sales, marketing, and support experiences for businesses. According to the vendor, it allows companies of various sizes, ranging from small to large, to manage and respond to customer messages from popular social messenger platforms such as WhatsApp, Instagram DM, Twitter DM, FB Messenger, Telegram, LINE, and email. This versatile platform is utilized by a wide range of professions and industries, including e-commerce businesses, retail companies, customer service teams, marketing teams, and sales teams.

Key Features

OneTalk: According to the vendor, OneTalk is a messaging platform that centralizes customer communication by providing a single dashboard for businesses to manage and respond to messages from various social messenger platforms such as WhatsApp, Instagram DM, Twitter DM, FB Messenger, Telegram, LINE, and email.

Chat dengan customer Anda, dari social messenger manapun: According to the vendor, businesses can directly chat with their customers from multiple social messenger platforms including WhatsApp, Instagram DM, Twitter DM, FB Messenger, Telegram, LINE, and email, enabling real-time conversations and prompt support.

Satu dashboard untuk membalas pesan dari WhatsApp, Instagram DM, Twitter DM, FB Messenger, Telegram, LINE, email: The vendor claims that TapTalk.io offers a unified dashboard that allows businesses to manage and reply to messages from WhatsApp, Instagram DM, Twitter DM, FB Messenger, Telegram, LINE, and email in one place, simplifying the process of handling customer messages and improving efficiency.

Meningkatkan pengalaman sales, marketing, dan support Anda: According to the vendor, TapTalk.io aims to enhance the sales, marketing, and support experiences for businesses by providing a centralized platform for customer communication, streamlining processes, and enabling better customer service.

Raih Banyak Pelanggan dengan Google Business Messages: The vendor states that businesses can interact with customers through Google Business Messages, allowing them to connect easily with businesses from Google Maps, Search, and Ads, expanding their reach and generating more leads.

Official WhatsApp Business API: According to the vendor, TapTalk.io provides the Official WhatsApp Business API, enabling businesses to reach and communicate with customers through WhatsApp from the TapTalk.io dashboard, enhancing customer engagement and support efficiency.

Inovasi Terbaru Chatbot: Buat Pelanggan Seperti Berinteraksi dengan Real Human: The vendor claims that TapTalk.io offers an innovative chatbot feature that creates a human-like interaction with customers, utilizing Natural Language Understanding (NLU) to understand queries and provide accurate responses, improving customer experiences and satisfaction.

Dorong produktivitas agent: According to the vendor, TapTalk.io's Omnichannel Messaging Platform provides an intuitive and accessible interface for agents to handle customer messages, accessible from both desktop and smartphone devices, boosting agent productivity and efficiency in managing inquiries.

Working Hours and Automated Messages: The vendor states that businesses can set working hours and create automated welcome messages, providing customers with a better understanding of the next steps to take, making a positive first impression, and enhancing the customer experience.

Topics: According to the vendor, TapTalk.io enables customers to choose specific topics to discuss with businesses, allowing them to engage directly with experts who can address their specific issues, enabling targeted support and effective problem resolution.