TechIDManager

TechIDManager, developed by Ruffian Software Inc., is a privileged account management (PAM) tool specifically designed for Managed Service Providers (MSPs). This software automates the creation and management of unique accounts for technicians across multiple client domains, Azure tenants, and local machines. According to the vendor, TechIDManager aims to enhance security, ensure compliance with cybersecurity frameworks, and streamline the management of privileged accounts for MSPs of all sizes. It is intended for use by Managed Service Providers, IT technicians, cybersecurity professionals, IT consultants, and healthcare IT.

Key Features

Just-In-Time Accounts: TechIDManager offers Just-In-Time (JIT) accounts as a feature in version 4.0. These accounts are enabled, rights are added, and a new password is set just in time for the technician to use it when needed. Each JIT account is unique to the technician and exists with no standing access.

TechIDManager LAPS agents: TechIDManager LAPS (Local Administrator Password Solution) agents are designed specifically for MSPs. According to the vendor, they provide a significant improvement over Microsoft LAPS, allowing technicians to see the credentials for a local machine with a single "Administrator" account. TechIDManager LAPS supports any existing local or domain-based account.

Automatic Account Creation and Management: TechIDManager automates the creation and management of unique accounts for technicians across multiple client domains, Azure tenants, and local machines. It eliminates the need for manual account creation and management, saving time and effort for MSPs. Accounts are automatically created with appropriate rights and permissions, and password rotation and account disabling are handled automatically.

Compliance with Cybersecurity Frameworks: TechIDManager helps MSPs satisfy compliance requirements for various cybersecurity frameworks, including HIPAA, PCI, CIS, and more. It provides unique accounts for every technician, ensuring accountability and traceability. According to the vendor, TechIDManager enhances security and helps meet compliance objectives by enforcing the principle of least privilege.

Automation and Effortless Account Management: TechIDManager offers automation capabilities, streamlining the process of creating, disabling, managing rights, and rotating passwords across all unrelated client domains. The Management Console provides a single point of control for account management, facilitating communication between agents and the TechClient. According to the vendor, TechIDManager reduces manual effort and ensures consistency in privileged account management.

Security and Password Rotation: TechIDManager eliminates password sharing by providing unique accounts for each technician. Automatic password rotation is implemented everywhere, enhancing security and reducing the risk of unauthorized access. Passwords are rotated every 24 hours, providing an additional layer of protection. According to the vendor, TechIDManager enforces password complexity and change requirements, helping MSPs meet security best practices.