telerion

telerion is an integrated multi-layer service platform designed to optimize communication and enhance customer experience. This solution caters to small to large enterprises across various professions and industries, including customer service and support teams, contact centers, sales and marketing departments, e-commerce businesses, and telecommunication companies.

Key Features

Geografische Rufnummern: According to the vendor, telerion provides geographic virtual numbers (DID numbers) from over 60 countries. Callers from these regions can reach the virtual number at local rates. The platform also offers flexible and dynamic capacity control for managing varying call volumes.

Service Rufnummern: The vendor states that telerion offers service numbers directly integrated into the intelligent telephone network. It supports SIP trunk connection to the communication infrastructure and allows routing customization and control, including fall-back scenarios.

Call Terminierung: According to the vendor, telerion enables worldwide calling at competitive rates with excellent voice quality. It offers individual and flexible caller ID presentation and utilizes SIP trunking without capacity limitations for unlimited simultaneous calls.

SMS Terminierung: The vendor claims that telerion facilitates worldwide SMS messaging for notifications or two-factor authentication. It enables individual and mass messaging to mobile subscribers globally.

Dialer Terminierung: According to the vendor, telerion provides SIP trunks specifically designed for outbound dialer telephony. It offers high channel capacity (1000 CPS per trunk) to accommodate predictive dialing and supports SS7 over IP for important signaling information to prevent network congestion.

Channel Layer: The vendor claims that telerion manages multi- and omnichannel communication, including routing to other layers. It is compatible with various external systems for routing and integration, such as Avaya and Alcatel. The platform enables intuitive and intelligent routing, load balancing, and predefined business rules.

System Layer: According to the vendor, telerion links all communication channels with interactive actions to optimize the customer experience. It allows integration of external systems for enhanced functionality and supports interactive voice response (IVR) and intelligent call control (ICC).

User Layer: The vendor states that telerion provides sophisticated skill-based routing for inbound projects. It offers flexibility and control over routing methods, including static or dynamic routing. The platform enables total control and customization for handling inbound calls.

WebRTC Gateway: According to the vendor, telerion enables direct communication with customers through web browsers. It supports voice and video calls as well as secure chat. The platform can be integrated into websites or apps for convenient customer access.