TEXT2DRIVE

TEXT2DRIVE is a communication platform designed to enhance customer engagement in automotive dealerships. This solution is suitable for automotive dealerships of all sizes, from single-location dealerships to large auto groups. It caters to professionals such as Automotive Sales Consultants, Service Advisors, General Managers, Fixed Ops Managers, and Service Directors, who are seeking to streamline communication processes and improve customer satisfaction.

Key Features

Multipoint Inspections: According to the vendor, TEXT2DRIVE offers an integrated solution that allows dealerships to showcase and sell recommended services, aiming to foster trust and transparency while generating revenue for the fixed-ops department.

Elevate CSI Scores: The vendor claims that TEXT2DRIVE can automate customer lifecycle communication, potentially leading to an increase in CSI scores by up to 20% within 90 days. Additionally, it may improve RO approvals by up to 47%, providing a transparent and reliable experience.

Streamline Your Service Department: TEXT2DRIVE provides automated service reminders, which the vendor states can reduce customer no-shows by 6% and decrease Service Advisor phone calls by 75%, potentially saving time and increasing efficiency.

Drive More Sales: The platform facilitates 2-way text and video messaging, which the vendor suggests can enable dealerships to drive additional monthly revenue by utilizing Declined Service Alerts and increasing overall sales.

Vehicle Service Reminder: TEXT2DRIVE automates reminders for vehicle service, aiming to help dealerships maintain customer engagement and increase service revenue.

Appointment Reminder: According to the vendor, dealerships can reduce no-shows and increase appointment attendance by utilizing automated reminders for scheduled appointments.

Lease Expiration Notice: TEXT2DRIVE provides automated notifications for lease expiration, potentially offering dealerships an opportunity to upsell or sell a new vehicle.

Safety Recall Message: The vendor claims that automated notifications for safety recalls can help dealerships improve customer safety and satisfaction.

Mobile Bill Pay: TEXT2DRIVE offers a contactless and convenient mobile payment option, aiming to streamline the checkout process and potentially increase customer satisfaction.

Video Communications: According to the vendor, dealerships can send videos to customers via text message, showcasing vehicle details and repairs, aiming to build trust and transparency.