Textellent

Textellent is a business-texting service that aims to automate and streamline communication for professionals and industries across various sectors. According to the vendor, Textellent caters to businesses of all sizes, from small and medium enterprises to large enterprises. Accounting and tax professionals, business and professional services, wellness, health, and beauty, fitness, and home and residential services are among the professions and industries that the vendor says benefit from Textellent's text messaging solutions.

Key Features

Text Messaging Automation: According to the vendor, users can automate various communications such as greetings, appointment reminders, missing paperwork alerts, thank-you messages, and year-round stay-in-touch messages. Text blasts can be used for updates, tips, news, and promotions. Users can schedule and manage text messages at specific times and dates.

Scheduling Application: The vendor states that users can automate appointment scheduling and management with a robust scheduling application. Clients can book appointments online, which are synced with personal calendars. Multiple staff members can have their own schedules, and clients can select their preferred provider. Automated confirmations and reminders are sent via text and email.

Rich Texting Integrations & APIs: Textellent offers rich texting integrations and APIs, allowing seamless integration with existing systems and software. Users can sync text conversations with primary operations systems, import/export data, and ensure brand messaging consistency for multi-location and franchise operations.

Mobile App: According to the vendor, Textellent's mobile app enables users to send and receive text messages from anywhere, ensuring quick response times and efficient customer communication.

Lead Generation and Nurturing: The vendor claims that Textellent helps users generate and nurture leads through text-based campaigns. Users can capture leads using text-in keywords and offer discounts or promotions. Drip campaigns can be set up to keep prospects engaged and informed. Automated responses can be personalized based on the lead source.

Customer Relationship Management: According to the vendor, Textellent helps users build and maintain customer relationships through automated text communications. Users can send personalized thank-you messages, request reviews and referrals, and stay in touch with clients through text-based campaigns. Integration options allow users to capture and sync customer history with existing systems.

24/7 Responsiveness: Textellent enables users to deliver 24/7 responsiveness through automated text responses, according to the vendor. After-hours contacts receive instant text replies, informing them of the business hours and when they can expect a response.

Reporting and Analytics: The vendor claims that Textellent provides robust reporting and analytics features to track campaign performance. Users can view response rates and metrics to fine-tune text marketing efforts. The platform offers info-rich reports to gauge the success of marketing campaigns and member engagement.

Integration with Existing Systems: According to the vendor, Textellent seamlessly integrates with users' existing systems and software. Text conversations can be captured and synced back into the primary operations system. Integration options allow for easy integration with back-end systems and software.

Appointment Scheduling: Textellent offers all-in-one appointment scheduling with text integration, according to the vendor. The platform syncs with personal and company calendars, allows customers to self-book appointments, and sends email and text confirmations using the business number.