The Link App

The Link App is a platform designed to enhance client experience in the legal sector. According to the vendor, it provides secure, omni-channel communications, digital onboarding, case tracking, and document sharing between legal professionals and their clients. The Link App is targeted at law firms of all sizes, from small boutique firms to large multinational firms. It is specifically designed for lawyers, solicitors, barristers, and legal professionals, as well as law firms, legal departments, corporate counsel, and legal services providers.

Key Features

Secure Communication: According to the vendor, The Link App provides a secure platform for communication between legal professionals and their clients, ensuring the protection of sensitive information and confidential documents.

Omni-channel Communication: The platform offers omni-channel communication, allowing users to interact with their clients through various channels such as email, text messaging, and in-app messaging. This flexibility enables seamless communication based on client preferences, as claimed by the vendor.

Digital Onboarding: The Link App facilitates digital onboarding, streamlining the client onboarding process for law firms. Clients can easily provide necessary information and documents through the platform, eliminating the need for physical paperwork, according to the vendor.

Case Tracking: The platform offers case tracking functionality, enabling clients to stay updated on the progress of their cases. They can receive real-time notifications and access case-related documents, ensuring transparency and reducing the need for frequent status updates, according to the vendor.

Document Sharing: The Link App enables secure document sharing between legal professionals and their clients. Users can easily upload, store, and share documents, ensuring efficient collaboration and eliminating the need for physical document transfers, as claimed by the vendor.

Task Management: The platform includes task management features, allowing legal professionals to assign and track tasks related to their cases. This helps in managing workflows, ensuring accountability, and improving overall productivity, as stated by the vendor.

Calendar Integration: The Link App integrates with users' calendars, enabling them to schedule appointments, set reminders, and manage their schedules within the platform. This integration helps in efficient time management and avoids scheduling conflicts, according to the vendor.

Customizable Branding: The platform offers customizable branding options, allowing law firms to personalize the interface with their own logo, colors, and branding elements. This helps in maintaining a consistent brand identity and enhances the overall client experience, as claimed by the vendor.

Analytics and Reporting: The Link App provides analytics and reporting features, allowing law firms to gain insights into their communication patterns, client engagement, and overall performance. This data can be used to make informed decisions and improve client satisfaction, according to the vendor.

User Permissions and Access Control: The platform offers user permissions and access control features, allowing law firms to define roles and permissions for their team members and clients. This ensures that the right level of access is granted to the appropriate individuals, maintaining data security and confidentiality, as stated by the vendor.