The Real PBX

The Real PBX is a cloud-based communication solution offered by The Real PBX. According to the vendor, it is designed to streamline and enhance business communications. The product caters to small, medium, and large businesses across various industries and professions, including call centers, e-commerce, professional services, retail, hospitality, healthcare, finance, customer service departments, sales and marketing teams, and legal firms. The Real PBX provides a comprehensive set of features and functionalities that aim to improve productivity, collaboration, and customer service.

Key Features

Hosted PBX: According to the vendor, The Real PBX offers a cloud-based communication solution that unifies multiple communication channels, aiming to improve productivity and collaboration. The product allows for remote connectivity, which the vendor claims enables seamless communication from anywhere.

Toll Free Numbers: The Real PBX provides toll-free calling for customers, aiming to enhance customer service and satisfaction. The vendor states that it creates a professional and credible image for businesses and supports international toll-free numbers.

VoIP Phone: The Real PBX offers phone system solutions that the vendor claims meet all communication requirements. According to the vendor, it supports inbound, outbound, and merged setups, providing unlimited calling capabilities.

Contact Center Solutions: The Real PBX offers a fully-featured and ready-to-use contact center solution that can accommodate any agent size. The vendor states that it ensures easy setup and maintenance and provides features like ACD, IVR, and call recording.

Call Recording: According to the vendor, The Real PBX automatically records all calls, aiming to ensure that critical information is not missed. The recordings are securely stored on a cloud platform, which the vendor suggests can help with quality assurance and training.

Call Routing: The Real PBX provides customizable routing patterns for calls, aiming to ensure that calls reach the right destination. According to the vendor, it improves customer service and efficiency and supports intelligent call routing.

Music On Hold: The Real PBX offers customizable on-hold music, providing an opportunity for lead building and branding. According to the vendor, it enhances the corporate professional image and keeps callers engaged and entertained.

Call Conferencing: The Real PBX provides a solution for conference calls. The vendor claims that it is fast, flexible, and secure, connecting multiple team members on the same call to improve collaboration and communication, especially for remote and global teams.

Call Forwarding: The Real PBX includes a feature to manage business calls by forwarding them to office extensions, Skype, or personal mobiles. According to the vendor, it aims to improve customer service and response time, supporting ACD capabilities for call forwarding.

Call Hunting: The Real PBX calls multiple group members simultaneously, aiming to ensure that no calls are missed. The vendor states that it uses sequential calling until the call is answered, improving customer service and response time.