Ticksy

Ticksy is a help desk software designed to streamline customer support processes. According to the vendor, it caters to small to medium-sized businesses across various professions and industries, including customer support teams, IT support teams, software development companies, e-commerce businesses, and online service providers. With its range of features and integrations, Ticksy aims to provide an efficient solution for managing customer inquiries and providing timely assistance.

Key Features

Private & Public Tickets: According to the vendor, Ticksy allows users to create both private and public tickets. Private tickets are only visible to the support agent and the customer, while public tickets can be viewed and replied to by anyone, creating an online forum-like experience. This feature aims to enable support teams to distribute the support load to willing participants.

Envato & Other Integrations: The vendor states that Ticksy offers seamless integration with Envato Market, Easy Digital Downloads, Themely Marketplace, and Freemius. Users can connect their accounts to enable one-click purchase verification before submitting a ticket, aiming to ensure efficient support for customers who have made purchases through these platforms.

Knowledgebase: According to the vendor, Ticksy allows users to create an unlimited number of articles and assign them to categories within the knowledgebase. This feature is included in the Ticksy package, with no additional charges, aiming to allow businesses to provide comprehensive self-help resources to their customers.

Company Branded: The vendor states that Ticksy allows businesses to customize their Ticksy subdomain, add their logo, and match the colors to their brand. This feature aims to ensure a seamless customer experience by maintaining consistent branding throughout the support process.

Live & Email Notifications: According to the vendor, Ticksy provides email notifications for various events, including new tickets, replies, ticket assignments, comment likes, new notes, and important announcements. Additionally, there is an on-site notifications panel to keep support agents informed of any updates or changes.

Time-Saving Features: According to the vendor, Ticksy offers quick-loading pages and one-click access to important features, aiming to enhance the efficiency of customer support processes. Super-users can also take advantage of keyboard shortcuts for faster navigation and task completion.

Multilingual: According to the vendor, Ticksy supports multiple languages, including English (US & UK), Spanish, French, Italian, Norwegian, Estonian, Dutch, and Chinese (Traditional). Users can display the system in their preferred language, and individual users can override the system language in their profile.

Social & Interactive: The vendor states that Ticksy incorporates social and interactive features to foster a sense of appreciation and engagement. Support agents and customers can "like" comments, providing positive feedback and acknowledgment. The system also supports standard emoticons for effective communication.

Email Piping: According to the vendor, customers can open a new ticket or reply to an existing one directly from their email client. By enabling this feature in the settings and setting up forwarding rules, businesses can streamline the ticket submission process and ensure prompt customer interactions.

Custom Fields: According to the vendor, Ticksy allows businesses to define custom fields to gather specific information from customers when they submit a ticket. This feature aims to enable support teams to collect relevant details upfront, facilitating more efficient ticket resolution.