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TL Connects has become an invaluable tool for businesses looking to effectively promote and market their products. With its user-friendly …
Starting at $199 per month
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What is TL Connects?
TL Connects is a text marketing platform offered by TL Connects that aims to assist businesses in building a large customer database and facilitating communication through text messages. The product is designed to cater to businesses of various sizes, ranging from local stores to national chains. It...
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Basic
$199
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is TL Connects?
TL Connects is a text marketing platform offered by TL Connects that aims to assist businesses in building a large customer database and facilitating communication through text messages. The product is designed to cater to businesses of various sizes, ranging from local stores to national chains. It is commonly used in industries such as restaurants, coffee shops, yogurt & ice cream shops, quick-service restaurants, and juice & smoothie bars.
Key Features
In-Store Sign-Up & Loyalty Kiosk: According to TL Connects, the platform provides an LTE-enabled custom loyalty kiosk that can be strategically placed at the point-of-sale or hostess station, potentially increasing sign-ups by up to 10 times. The kiosk allows customers to easily enroll in loyalty programs, track their offers, and receive time-stamped text notifications when redeeming offers at the kiosk.
In-Store QR Codes & Custom Mobile Web App: TL Connects offers a touch-free solution through QR codes that direct customers to a personalized mobile web app. By scanning the QR code using their phone's camera app, customers can sign up, check-in, redeem offers, and more. This feature aims to help businesses build a comprehensive customer database for effective text communication.
Keyword Opt-in Program: TL Connects allows businesses to create and promote keywords online through various channels. Customers can simply text the keyword to a designated phone number to opt-in to a text club. Unique keywords can be used to track the effectiveness of SMS marketing campaigns and target specific customers, facilitating the growth of a receptive customer database.
Text Message Types (MMS and SMS):
- MMS (image, up to 640 characters): According to TL Connects, the platform supports MMS messages, enabling businesses to engage customers with images or GIFs. These visually appealing messages reportedly have a higher response rate, up to 25%, and can accommodate up to 640 characters of accompanying text to showcase food or products.
- SMS (up to 160 characters): TL Connects also supports SMS messages, allowing businesses to efficiently deliver short and concise messages to their customers. This feature is particularly useful when a shorter message is sufficient.
Trigger-based Automated Texts: TL Connects enables businesses to set up automated text messages triggered by specific events. For example, businesses can send an MMS with links to their social media and website one hour after a customer signs up. Automated texts can also be utilized to request customers' birthdays and send them special offers, aiming to enhance customer engagement and loyalty.
TL Connects Features
- Supported: Contact Management
- Supported: Mass Texting
- Supported: MMS
- Supported: Mobile Coupons
- Supported: Mobile Keywords
- Supported: Polls/Voting
- Supported: Reporting/Analytics
- Supported: Scheduled Messaging
- Supported: Text-to-Win
- Supported: Marketing Automation
- Supported: Multi-Channel Marketing
- Supported: ROI Tracking
- Supported: Social Marketing
- Supported: Activity Tracking
- Supported: Gift Card Management
- Supported: Loyalty Cards
- Supported: Loyalty Program
- Supported: Member Portal
- Supported: Membership Management
- Supported: Rewards Management
- Supported: Segmentation
TL Connects Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Android, iPhone, iPad |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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TL Connects has become an invaluable tool for businesses looking to effectively promote and market their products. With its user-friendly interface, users have found it easy to navigate and utilize the software's features. By utilizing TL Connects, businesses have been able to connect with their customers in a more efficient and personalized manner.
One key use case of TL Connects is its ability to reach out to customers, both new and repeat. By leveraging the software's features, businesses are able to send reminders and updates about their products or services, leading to improved communication with their customer base. This has proven effective in bringing customers back into stores and driving foot traffic, ultimately resulting in increased conversions and revenue.
Another important use case of TL Connects is its tracking capabilities. The software allows users to monitor guest activity on a daily basis, enabling them to track check-ins, redemptions, and offers. This data provides valuable insights into customer behavior and preferences, allowing businesses to refine their marketing strategies and tailor their offerings accordingly.
Users of TL Connects highly recommend the software due to its positive impact on their businesses. From improved communication with customers to increased foot traffic and revenue, businesses have experienced tangible benefits from using TL Connects. Its seamless functionality and user-friendly nature have made it a go-to solution for many looking to effectively market their products and engage with their customer base.
Great Marketing Tool: Users have found TL Connects to be a valuable marketing tool for their businesses, with many stating that it has helped them effectively promote their offers and engage with customers.
Economical and User-Friendly: TL Connects is appreciated by users for being an economical option that doesn't require extensive computer knowledge. Many reviewers mentioned that the software is accessible even for less tech-savvy individuals, making it a user-friendly choice.
Flexibility in Customization: Users have praised TL Connects for its flexibility, mentioning that it can be easily customized to meet the unique needs of different establishments. This ability to tailor the software according to individual preferences has been well-received by customers.
Expensive with limited value: Some users have expressed dissatisfaction with the price of TL Connects, feeling that the software is expensive and does not provide enough value in return.
Stability issues with iPads: Several reviewers have reported experiencing problems with the stability of iPads when using TL Connects. This has led to frustrations as they encountered glitches and connectivity issues, particularly when trying to connect to the POS system.
Limitations in reporting capabilities: Users have mentioned a limitation in the reporting feature of TL Connects. They feel that administrators should have more monitoring capabilities to better track and analyze customer data for their loyalty programs.