TrustRadius Insights
Users of Trakdesk have found the software to be a seamless solution for managing defective equipment and seeking help. It has proven …
Starting at $11.99 per month
View PricingOverview
What is Trakdesk?
Trakdesk is a customer support software provided by Trakdesk. According to the vendor, Trakdesk offers a comprehensive set of tools to help businesses deliver customer support. It includes features such as a responsive and customizable helpdesk ticketing system, automations for efficient ticket management,...
Recent Reviews
Leaving a review helps other professionals like you evaluate Help Desk Software
Be the first one in your network to review Trakdesk, and make your voice heard!
Get StartedPricing
Basic
$11.99
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Trakdesk?
Trakdesk is a customer support software provided by Trakdesk. According to the vendor, Trakdesk offers a comprehensive set of tools to help businesses deliver customer support. It includes features such as a responsive and customizable helpdesk ticketing system, automations for efficient ticket management, and a customer portal with customizable themes and access control.
Trakdesk also incorporates gamification elements to motivate agents and a knowledge base for sharing dynamic content with customers. According to the vendor, Trakdesk's reporting and analytics suite allows businesses to analyze helpdesk performance and measure customer satisfaction. Security is prioritized with SSL encryption, scalable architecture, and advanced security configuration options.
Trakdesk Features
- Supported: Alerts/Escalation
- Supported: Automated Routing
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Macros/Templated Responses
- Supported: Multi-Channel Communication
- Supported: Real-Time Chat
- Supported: Remote Access/Control
- Supported: Self Service Portal
- Supported: Service Level Agreement (SLA) Management
- Supported: Social Media Integration
- Supported: Ticket Management
Trakdesk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Trakdesk have found the software to be a seamless solution for managing defective equipment and seeking help. It has proven effective in resolving tickets and automating responses, reducing the burden on customer service agents. The software's ability to improve customer service and receive more positive reviews has been praised by organizations. Customers appreciate the excellent customer support provided by Trakdesk, with quick responses and issue resolution. Furthermore, Trakdesk's robust list of features at a competitive price has been well-received, with regular updates to meet changing needs. Users have also praised the software's ease of use and high level of customization, allowing them to design their own forms and ticket operations. The customizable reports and valuable suggestions from the support team have been lauded as well. Trakdesk's responsiveness and compatibility with phones have impressed users, making it their preferred choice over other ticket systems. Despite being a newer player in the field, Trakdesk has shown promise with its development speed and high-quality features. Users appreciate that the owner promptly implements good suggestions for features and tweaks. Overall, Trakdesk provides an easy-to-use, setup-friendly platform with cost-saving potential compared to other platforms. While lacking phone integration initially, users have been assured by the support team that it is on its way.
Easy to Use: Several users have found Trakdesk to be very user-friendly, with a clean customer portal that allows for easy ticket creation. The intuitive interface and the ability to easily find desired functionalities contribute to the overall ease of use.
Customizable Time Tracking SLAs: Many reviewers appreciate the customizable time tracking SLAs offered by Trakdesk. This feature supports custom calendars and start times, allowing users to tailor their service level agreements according to their specific needs.
Great Support: Trakdesk receives praise for its excellent support team. Reviewers mention that their feedback is well received and changes are implemented promptly. Additionally, the quick response time in fixing bugs, such as one being resolved within two hours, highlights the efficiency of the support provided by Trakdesk.
Limited Customization Options: Some users have expressed dissatisfaction with the limited customization options available in Trakdesk. They feel that the software lacks flexibility and does not allow them to tailor it according to their specific needs, which limits its functionality.
Unappealing Visual Layout: Several reviewers have mentioned that they find the layout of Trakdesk boring and lacking visual appeal. They believe that a more visually engaging interface would enhance the overall user experience and make using the software more enjoyable.
Accessibility Concerns: A few users have raised concerns about accessibility issues in Trakdesk. Specifically, there are concerns regarding colorblindness and the readability of default theme words. These users suggest improving accessibility features to ensure inclusivity for all users.