Overview
What is Twilio?
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
The best messaging partner in the industry!
Twilio is reliable for whatsapp business integration
In my opinion, Unreliable
When do you need to use Twilio?
Scaling with Twilio Studio.
Twilio was the right choice
Twilio Reliable.
Best in class communication services
Beware TWILIO!
A Game-Changer for Communication Solutions
Great Twilio products, easy to adopt, revolutionary solutions.
A road to better customer penetration
- Onboa…
Twilio - Multiple great products!
Satisfied with Programmatic Messaging
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Programmable Video
$0.0015
WhatsApp Business API
$0.0042
WhatsApp Business API
$0.005
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Twilio?
Twilio is a Customer Engagement Platform that offers a suite of channel APIs, serverless tools, and fully-programmable solutions that can be rapidly deployed.
The vendor states the Twilio Customer Engagement Platform is used by over 10 million developers and 220,000 businesses worldwide to build customer engagement applications that grow engagement with their customers.
Common use cases include text marketing, Interactive Voice Response Systems (IVRs), alerts and notifications, and contact centers.
With Twilio’s Customer Engagement Platform, users can:
Power data-driven communications across all digital channels such as messaging, email, voice, video, and WhatsApp.
Develop one cohesive experience across all teams so that customers can experience a seamless conversation from the business.
Access tools to build, deploy, iterate, and scale customer engagement applications.
Build secure, and compliant customer engagement applications for customers in over 180 countries.
Twilio Features
- Supported: Twilio Flex (Call/Contact Center)
- Supported: Twilio SendGrid Marketing Campaigns
- Supported: Twilio SendGrid Email API
- Supported: Programmable Messaging
- Supported: Programmable Voice
- Supported: Programmable Video
- Supported: WhatsApp Business API
- Supported: Twilio Conversations
- Supported: Programmable Wireless (IoT)
- Supported: Super SIM
- Supported: Phone Numbers
- Supported: Short Codes
- Supported: Twilio Authy
- Supported: Developer Tools
Twilio Screenshots
Twilio Videos
Twilio Integrations
- Microsoft Azure
- Google Cloud AI
- Salesforce
- Zendesk
Twilio Competitors
Twilio Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | We support 180 countries world-wide. |
Supported Languages | English |
Comparisons
Compare with
Reviews and Ratings
(207)Attribute Ratings
Reviews
(1-25 of 50)- Low-code platforms like Twilio Studio have the opportunity to be genuinely low-code and not just advertised as such, compared to other “low-code” platforms
- Integrations between its various products
- Brand visibility and awareness
- Technical support
- Segment’s email identifier is case-sensitive, which is ridiculous because emails themselves are not case-sensitive. This means that if I send a capitalized email address in an identify call, it will create a duplicate user rather than matching it with the lowercase email. I think this is a technical oversight that should be corrected.
- I’d like to see more information about the eventual transition of existing Frontline customers to Twilio Flex
- I’d like to see some integrations between Twilio Studio and OpenAI or another open source LLM to provide automated responses, if this hasn’t been done already
- I would like to be able to drag and move the actual lines connecting the steps in Twilio Studio, sometimes mine can get pretty messy
- I think a Bug Report form would be beneficial for developers
The best messaging partner in the industry!
- SMS
- International Messaging Compliance
- International SMS
- 2 way SMS
- Meta
- WhatsApp
Twilio is reliable for whatsapp business integration
- Whatsapp Business API integration
- Easy to setup
- Excelent developer documentation
- The UXI is a bit heavy, it can be improved
- Analytics not so easy to understand
- Should warn before suspending the account
In my opinion, Unreliable
- MMS to SMS conversion
- 1st party language tooling for API usage
- Reliability
- Monitoring / metrics
- Admin console
In my experience, Twilio is also regularly having reliability issues, which are reported very vaguely on their website. The one time I was successful in getting an RCA on an outage, it amounted to "this thing broke, automatically recovered eventually, we don't know why".
When do you need to use Twilio?
In addition, it helps us drive sales while at the same time keeping a pulse on what sort of products/services our customers might want to see next.
- Marketing and Promotions
- Chatbots for Customer Service
- Transactional Emails
- Pricing Transparency and Simplicity
- Documentation and Developer Support:
- Customer Support for All Tiers
If you are a startup, then it might not be needed. It might be considered too expensive of an option.
If you want to keep the pulse with your customers and stay top of mind with an easy place for SMS and transactional emails, Twilio is a good recommendation.
Scaling with Twilio Studio.
- The API and the web tools make it really easy to get started.
- Twilio Studio is really intuitive to work with.
- The Twilio Console has a lot of features useful for our needs.
- Twilio Studio still lacks transparency between the Flow engine and the underlying TwiML engine in several ways.
- The documentation about how rate limitations work with SMS is not always clear.
- The support team often has a hard time understanding our use cases and tends to answer with general guidelines rather than answer my specific questions.
Twilio was the right choice
- Firstly Twilio has very good technical documentation, everything is clear and undestandable
- Secondly the web panel is very intuitive
- APIs and SDKs are also easy to use and integrate
- There are multiple data centers (US and Ireland) but not all services are available in them. Due to GDPR regulations i would prefer to use services in Ireland but not all of them are available there
Best in class communication services
- Documentation
- Developer Guides
- Support
- Account Transfers
- Finding Owned Resources
Beware TWILIO!
In my experience, Twilio keeps putting our "campaign" off for days at a time. In my experience, we contacted with no response multiple times and at this point, we will likely leave Twilio for another provider unless something changes this weekend.
I would not recommend Twillio at all for setting up for a client. In my opinion, it has been a "MONTH" long nightmare to get this feature back up and running.
- Allows to send one way messages
- Can be attached to third party software
- In my opinion, online support is extremely subpar for clients.
- In my experience, no way to talk with anyone without a $1,500 investment monthly in their service.
- In my experience, be prepared to wait at least 2-4 days to receive even one response from their support.
A Game-Changer for Communication Solutions
- Analytics and Insights
- Excellent Support and Community
- Exceptional Reliability
- Notifications of failed service
- Map of regions without service
A road to better customer penetration
- Onboard customer into their CRM
- Customer support
- Outbound marketing messages
- Use Twilio IoT to track to their fleet
- Outbound / inbound messaging
- Twilio flex
- SMS
- Twilio customer support for developers
- Documentation
- Build more ready to user features on React UI
Twilio should also actively build widgets where non programmers can plug and play it in their system and they should have more out of the box solutions for WhatsApp.
Twilio - Multiple great products!
- Simple sign-up process
- Very competitive pricing
- Great Technical Support
- Can make it a bit easier for a team to use an account
Satisfied with Programmatic Messaging
- Sending SMS messages
- Receiving SMS messages
- Uptime
- Easier regulatory registration (not necessarily Twilio's fault that this is hard)
Delivers as promised to both my clients and my businesses
- Integration was very easy as everything was well documented by Twilio.
- Administration is easy and thought out and even I can do it.
- The possibilities that Twilio created are very innovative and I’ve liked working with them.
- I would love to see the possibility to have an all in one option. Now I have to surprise my clients for usage costs at the end.
- I’m not sure but not everyone has WhatsApp and there are many more chat programs available that could do with integrations.
Affordable entry point for small nonprofits
- Customizable, infinitely so
- Grants program allows nonprofits to try it out
- Reliable, wherever an sms or mms goes, so does twillio
- Communication about regulatory changes
- Customer support, even when it's user error, team is supportive and encouraging
- complex - user interface is good but you need significant programming logic and testing
- alerts from errors - while we get alerts, we could use more descriptive/helpful alerts
Simplify your comunications channels with Twilio.
- Allows you to buy virtual phone numbers.
- Allows you to set SMS interfaces within your software.
- Provides an interface that allows you to monitor your virtual line and balance.
- It would be good to have a user interface for one-time projects.
- Sometimes is difficult to find documentation.
- A more userfriendly interface.
Keep your customers informed via text using Twilio
- Easy.
- Reliable.
- Mature.
- Requires advanced skills.
- IT needs to be involved.
Massive and Reliable!
- Simplicity
- Fast
- Massive
- Perhaps the error logging could improve -- it is sometimes a bit vague
Twilio is a messengers dream come true!
- Gathers information from the client’s interactions
- Can help answer pre-programmable queations
- Provides peace of mind that you aren't missing chat messages
- I haven't had any issues with Twilio
Tool to give you those quick wins!
- Works great and helps businesses communicate effectively and programmatically
- Light weight interface
- Well documented
- Magic SMS login
- A cloud service provider should always have ways of improving pricing given this competitive industry
- Consistency across the sales team
- Customer service with instant messaging to suite customers from different time zones
Highly efficient tool, good support service
- Plenty of options of channels to offer as part of the tool
- Integrations
- Automating actions, such as emails and SMS confirmations of orders or support tickets
- Experienced some technical issues in the past
- Not the easiest to set up (initially) - this was the first time I used the tool
- IT executives would find it easier to set up rather than marketers - it would be good if the tool was aimed more at marketing. This said product support is good
Twilio text messaging through CRM
- Integrates well with other platforms
- Easy to setup
- Support is good
- The application for mobile phones
- Adding a feature where you can lookup numbers to see if they're a landline or cell
- More mobile friendly use
I work with busy clinicians all day and they're usually in session but need to communicate quickly to get questions and concerns answered. I am able to quickly respond to them via text and send them important information that they have at their fingertips. I can also send out auto-texts to new clients so they're being taken care of right away.
Twilio is Tops
- SMS text messaging
- incorporate multiple channels into a marketing campaign
- Broaden customer engagement
- Better dashboard/reporting
- Incorporate more channels like social media, direct mail, etc
- Pricing is fair but I'm seeing alternatives pop up at competitive prices
Twilio SMS API for live chat platform
- Provide/release SMS.
- Texting via SMS.
- More visible logs.
- Very easy for developers to get started.
- Great API documentation.
- A lot of active community content and code examples.
- A robust platform, no significant outage impacting our services.
- The administration dashboard is complex - improved UX would be welcomed for the admins.