Ubiq CRM Analytics

Ubiq CRM Analytics is a software solution that provides businesses with insights and analysis of their customer relationship management (CRM) data. According to the vendor, this tool is suitable for businesses of all sizes, including sales and marketing professionals, customer service representatives, business analysts, and CRM managers. It is commonly used in industries such as retail, financial services, technology, and healthcare. The vendor claims that Ubiq CRM Analytics aims to help companies make data-driven decisions, enhance customer satisfaction, and improve overall business performance.

Key Features

Natural Language Processing (NLP): According to the vendor, Ubiq CRM Analytics utilizes NLP technology to analyze and understand textual data from various sources. This allows users to gain a quantitative overview of customer interactions, identify topics of interest, and detect both positive and negative signals.

Semantic Analysis: The vendor states that Ubiq CRM Analytics offers semantic analysis of textual data to gain insights into customer and employee experiences. It enables the identification and analysis of brand attributes and drivers of satisfaction.

KPI Improvement: According to the vendor, Ubiq CRM Analytics helps businesses improve key performance indicators (KPIs) related to customer satisfaction. Users can focus on high-value tasks and enhance metrics such as net promoter score, customer retention, and average resolution time.

Omnichannel Feedback Aggregation: The vendor claims that Ubiq CRM Analytics enables the aggregation of customer feedback from various channels, providing a comprehensive understanding of customer sentiments and preferences.

Semantic Search Engine: According to the vendor, Ubiq CRM Analytics includes a semantic search engine that optimizes information retrieval within organizations, allowing users to find the relevant information at the right time.

Knowledge Management: The vendor states that Ubiq CRM Analytics facilitates knowledge management by extracting information from textual data and enriching business ontologies and repositories. Users can generate new knowledge through semantic analysis of documentary databases.

Business Process Optimization: According to the vendor, Ubiq CRM Analytics streamlines business processes by automating tasks such as clause detection in contracts, extraction of entities and relationships, anonymization, and extraction of document information.