UpStage

UpStage is a cloud-based CRM platform designed specifically for arts and culture organizations. According to the vendor, it brings together various tools and features to enhance constituent relationships, streamline processes, and potentially increase revenue. UpStage integrates website management, CRM, ticketing, fundraising, email communications, and digital commerce to provide a comprehensive solution for arts and culture organizations.

Key Features

Event Ticketing: UpStage offers a patron-centered ticket buying experience for a variety of events, including in-person, virtual, streaming, and hybrid. It supports different ticketing options such as reserved seating, general admission, and timed entry.

Subscriptions: UpStage provides flexible subscription management, allowing organizations to create fixed or choose-your-own subscription options. It also offers roll-over seat functionality for core subscribers.

Memberships: UpStage enables organizations to enhance engagement and potentially boost revenue through membership functionality. It provides automated access control to content/products and member discounts, with the ability to set up individual or bundled benefits.

Fundraising: UpStage provides single and recurring giving options for donors. According to the vendor, it allows patrons to choose their preferred recurring donation intervals and provides flexibility for donor-defined giving schedules.

Digital Tickets: UpStage offers a digital-first ticketing experience, allowing patrons to manage and use their tickets through the UpStage app or print-at-home options. Digital tickets are accessible through QR codes and email delivery.

Patron Portal: UpStage provides a personalized patron experience through a mobile-first patron portal. Patrons can control their account, access tickets, and explore cross-selling opportunities.

User Registration: UpStage offers a simple way for patrons to create accounts while respecting their privacy. Patrons can engage with organizations as guests or create accounts to track their data, including connecting past orders made as guests to their account.

Automatic Benefits: UpStage allows organizations to create automated benefits structures that patrons can immediately use after purchasing associated products. Benefits can be product or transaction-based, with detailed usage tracking and reporting available.

Email Communications: UpStage provides segmentation tools for targeted email communication. It offers direct MailChimp integration and customizable transaction messages to enhance the patron experience.

Business Intelligence: UpStage offers reporting and data visualization tools for analyzing current and historical data. Users can create, save, export, print, and share reports, potentially eliminating the need for dedicated database managers.