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UserExperior has been widely used by developers and designers to gain valuable insights into user behavior and identify areas for …
Starting at $199 per month
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What is UserExperior?
UserExperior is a digital CX analytics product offered by UserExperior Technologies LLC. According to the vendor, the product is designed to help businesses diagnose and improve broken digital experiences. It caters to a wide range of companies, including Fortune 500 companies and unicorn startups....
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Basic
$199
Cloud
per month
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is UserExperior?
UserExperior is a digital CX analytics product offered by UserExperior Technologies LLC. According to the vendor, the product is designed to help businesses diagnose and improve broken digital experiences. It caters to a wide range of companies, including Fortune 500 companies and unicorn startups. Professionals in product management, design, development, and support teams across various industries such as finance, healthcare, e-commerce, travel, and gaming reportedly rely on UserExperior to gain valuable insights into user behavior and app performance.
Key Features
According to the vendor, UserExperior offers the following key features:
Session Replays: UserExperior allows users to reproduce user interactions with in-depth data for behavior analysis, performance issues, and debugging. The vendor claims that every interaction is accompanied by contextual data, including API properties, crashes, unresponsiveness, and more. Privacy controls are also provided to mask sensitive user data or skip screen recordings entirely. The lightweight SDK, which is under 300 KB, does not affect the performance of user devices.
Heatmaps: UserExperior reportedly provides the ability to analyze how users interact with each screen through heatmaps. The vendor claims that users can differentiate between different types of interactions, such as normal taps, rage taps, and long presses. Integrated recordings are available for instant analysis through session recordings. Users can also filter interaction types to see first touches, second touches, taps with crashes, UI freezes, and more.
User Journeys: According to the vendor, UserExperior allows users to create multi-step funnels in seconds to understand why users don't convert. Users can view summaries of issues at each step of the funnel, including rage clicks, crash sessions, and more. The vendor states that users can analyze funnel sessions and access all issues occurring in user session recordings. Customizable filters and user segments are provided to analyze specific cases.
App Performance: UserExperior reportedly enables users to monitor app launch times and loading speeds to optimize performance. Users can analyze API or screen response times for different user segments. The vendor claims to offer a dedicated dashboard for all app launch time metrics, including app version, network, OS, and devices. Integration with Crashlytics allows users to access recordings for crashes and ANRs.
Crash & ANR Analytics: According to the vendor, UserExperior allows users to replicate crash and ANR issues by replaying recordings. Users can check and export detailed error logs of issues. The vendor provides an overview of crashes and ANRs on the dashboard. Integration with Firebase Crashlytics is reportedly available for seamless debugging.
UserExperior Features
- Supported: Customer Segmentation
- Supported: Dashboard
- Supported: Activity Dashboard
- Supported: Activity Tracking
- Supported: Behavioral Analytics
- Supported: Customer Experience Management
- Supported: Engagement Tracking
- Supported: Reporting & Statistics
- Supported: Data Visualization
- Supported: Geographic Maps
- Supported: Heatmaps
- Supported: Real Time Analytics
- Supported: Real Time Data
- Supported: Territorial Mapping
- Supported: Visual Analytics
- Supported: Behavior Tracking
- Supported: Conversion Tracking
- Supported: Third Party Integrations
UserExperior Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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UserExperior has been widely used by developers and designers to gain valuable insights into user behavior and identify areas for improvement. With the software, users have been able to analyze user behavior on different screens, enabling them to better understand crashes and bugs through detailed insights. This has proven instrumental in troubleshooting issues and enhancing the overall stability of their apps.
Additionally, UserExperior has helped users understand which app features receive the most attention from users, leading to increased revenue and high customer retention rates. By identifying the features that resonate with users, businesses have been able to optimize their app's performance and deliver a more tailored user experience.
The software's heatmaps have also played a crucial role in optimizing design. Designers have been able to identify areas that attract more or less attention, allowing them to make data-driven decisions when it comes to optimizing the design of their apps. This has resulted in improved usability and user satisfaction.
Furthermore, UserExperior has been a valuable tool for early-stage startups by facilitating the testing of user experience and tracking user issues with ease. It has allowed these startups to identify critical dropoff areas and bridge the gap for users, improving the overall user experience and increasing their chances of success.
Moreover, UserExperior's session recordings have received praise from users as they enable prompt issue resolution. Being able to watch how users interact with an app in real-time helps developers and designers understand any issues that arise and quickly address them, resulting in a smoother user experience.
In comparison to Crashlytics, UserExperior has proven to be a good alternative for identifying user struggles and areas that require UI improvement. Its comprehensive analytics provide developers with actionable insights on where users are getting stuck and how to enhance the UI elements accordingly.
Overall, UserExperior has become an essential tool for tracking user behavior, analyzing crashes and bugs, optimizing design based on data-rich analytics, resolving issues promptly through session recordings, and improving the overall user experience. Its versatile capabilities have made it a popular choice among developers and designers alike.
Efficient User Behavior Monitoring: Users have praised UserExperior for its capability to monitor user behavior and promptly identify any issues affecting user experience. Many reviewers appreciate the detailed interaction analysis provided by UserExperior, which allows them to quickly identify actions, unresponsiveness, and crashes.
Valuable Recording Feature: The availability of recordings for every funnel session is highly valued by users. This feature helps users understand the specific issues users are experiencing, enabling them to analyze user behavior effectively. Some reviewers find this feature particularly valuable for identifying app crashes, ANRs, and UI/UX improvements.
Great Customer Support: Users have expressed satisfaction with the excellent customer support provided by UserExperior. Reviewers describe the support team as helpful and emphasize their availability for walkthroughs and assistance.
Difficult User Recording Navigation: Some users have expressed frustration with the user recording section, stating that it is difficult to navigate and find useful information.
Lack of Interactivity in Dashboard: Reviewers have suggested that the dashboard could be more interactive by incorporating additional filters to enhance the overall user experience.
Confusing and Undifferentiated Dashboards: Users have found the dashboards to be confusing and lacking differentiation. They recommend using different color codes or styles to make them visually distinct from each other.