UserHorn

UserHorn is an online helpdesk ticketing system offered by the vendor, UserHorn. It aims to provide customer support and knowledge base management solutions for companies of all sizes, from startups to large enterprises. According to the vendor, UserHorn is utilized by various professions and industries including customer support representatives, IT support teams, sales and marketing teams, e-commerce businesses, and software development companies.

Key Features

Branding: UserHorn allows customization of the support portal's appearance to match a company's brand identity through a customizable home page.

Private messages: The system enables private communication between support staff and users, facilitating confidential discussions and issue resolution, as claimed by the vendor.

Mobile version: UserHorn offers a mobile-friendly version of the service, ensuring a seamless user experience on smartphones and tablets, according to the vendor.

SSL certificate: The vendor states that UserHorn provides a free SSL certificate, ensuring secure communication between users and the support portal, thereby protecting user data.

Instant answers: According to the vendor, UserHorn displays answers instantly, similar to a chat interface, without overloading the page, allowing users to quickly find solutions to their questions without waiting for page reloads.

Custom URL: UserHorn allows users to change the support portal address to their own domain, providing a branded and professional appearance for their support community, as claimed by the vendor.

Knowledge base: UserHorn includes a knowledge base feature that enables users to find answers to their questions without contacting support, reducing the load on the call center and email support by promoting self-service, according to the vendor.

Support forum / Helpdesk: The system provides easy management of feedback and questions through the use of statuses, allowing support staff to efficiently track and respond to user inquiries, as claimed by the vendor.

Adoptable main page and multilingual mode: UserHorn allows customization of the main page to align with a company's brand and design preferences, and supports multiple languages for a diverse user base, according to the vendor.