Valuiza

Valuiza, developed by MyNextAdvice Pty Ltd, is a stakeholder research, customer experience (CX), and trust management platform. It is designed to help businesses gain insights into stakeholders, enhance customer experiences, and improve trust and reputation. Valuiza caters to businesses of all sizes, from startups to large enterprises, and is utilized by professionals and industries in financial services, professional services, retail and e-commerce, healthcare, and hospitality and tourism.

Key Features

Stakeholder Research: Valuiza provides businesses with insights into stakeholder needs, attitudes, pain-points, and behaviors. The platform generates data and insights that reflect the alignment between promises made and promises delivered. Stakeholder research helps businesses make informed decisions, drive impact, and ensure sustainability.

Customer Experience (CX): Valuiza offers a comprehensive suite of CX services to help businesses deliver exceptional customer experiences. The platform enables businesses to measure and analyze customer feedback, identify areas for improvement, and enhance overall customer satisfaction. Valuiza helps businesses understand critical touchpoints in the customer journey and create more intuitive and accessible products and services.

Trust & Reputation Management: Valuiza assists organizations in assessing, managing, and improving their trust performance. The platform provides services to help businesses build, maintain, and restore trust with stakeholders. Valuiza enables businesses to monitor their trustworthiness through stakeholder feedback, empowering them to make informed decisions to enhance trust and reputation.

Client Feedback: Valuiza facilitates the collection of valuable feedback from clients regarding their experiences with businesses. The platform offers a streamlined process for surveying clients and capturing their responses. Businesses can easily view and analyze the feedback through automated data capture and reporting mechanisms within Valuiza.

Client Relationship Strength: Valuiza measures the strength of client relationships using the proprietary Strength of Relationship Index (StoRI Score). This score predicts client intentions and financial outcomes based on their experiences and attitudes. Businesses can leverage the StoRI Score to identify areas for improvement, make confident decisions, and maximize client lifetime value.

Data-driven Insights: Valuiza generates actionable insights based on data collected from stakeholders and customers. The platform provides detailed reports and key metrics to help businesses understand their performance and identify areas of focus. Valuiza offers tailored guidance on the next best steps to improve performance and enhance trustworthiness.