Vendorflow

Vendorflow is a communication and workflow management solution specifically designed for logistics teams. It facilitates shared inbox texting and automates messaging between logistics systems and external stakeholders. The software caters to logistics professionals, supply chain managers, transportation coordinators, freight brokers, and trucking carriers of all sizes.

Key Features

Efficient Business Texting: Vendorflow enables logistics teams to communicate with carriers through business texting, offering a more efficient alternative to traditional offline methods. The platform allows logistics teams to reach carriers without requiring them to adopt new software. This streamlines logistics work and saves time and effort.

User-Friendly for Carriers: Vendorflow is designed with carriers in mind, minimizing communication friction for them. Carriers can easily respond to track & trace requests, cover loads, or provide document e-signatures without installing special apps or logging into portals. The platform aims to simplify the process of working with logistics teams for carriers, enhancing their experience and satisfaction.

Seamless Setup: Vendorflow offers a straightforward setup process, allowing logistics teams to pilot the software for a specific carrier workflow in under a month. The platform can be integrated into core systems through APIs, streamlining carrier interaction workflows and enabling messaging automation. This eliminates the need for lengthy software implementations, making it easier for logistics teams to adopt and start using Vendorflow.

Structured Data Capture: Vendorflow enables logistics teams to capture structured data from carriers, including documents, track & trace information, bookings, and appointments. The platform ensures the smooth flow of captured data into the systems of record, enhancing data accuracy and accessibility. By capturing structured data, logistics teams can improve their operations and gain better visibility and control over their supply chain.

Workflow Automation: Vendorflow allows logistics teams to automate common workflows by integrating messaging with their systems. The platform automates tasks such as load offers, appointment reminders, seal condition checks, track & trace, and document requests. By automating workflows, logistics teams can reduce the need for manual check calls and improve overall operational efficiency.

Shared Inbox Business Messaging: Vendorflow provides a shared inbox for business messaging, ensuring team synchronization and alignment. The platform allows teams to communicate with external stakeholders, such as carriers, over popular messaging channels like SMS and WhatsApp. This feature enables smooth shift changes in the operations team, ensuring continuity and efficiency.

Messaging Automation: Vendorflow reduces the need for check calls by integrating with TMS, ERP, or Visibility systems to automate messaging workflows. Logistics teams can leverage Vendorflow's templated messages to automate common cases and exceptions, such as load offers, appointment reminders, and track & trace requests. The platform also offers chatbot capabilities to handle routine interactions with drivers, further reducing the need for manual communication.

Flexible Business Texting: Vendorflow provides flexible business texting solutions, allowing logistics teams to start with a dedicated phone line provisioned by the platform or enable existing business lines with texting. Teams can choose between 10DLC or toll-free options and enable additional channels like Android RCS, WhatsApp, Telegram, Facebook Messenger, Google Business Chat, and Apple Business Chat. The platform also offers click-to-call integration for desktop-enabled voice solutions, enabling users to initiate calls directly from Vendorflow.

Enhanced Driver Satisfaction: Vendorflow aims to boost driver satisfaction by allowing communication through carriers' preferred channels. The platform eliminates the need for carriers to install tracking apps or learn new interfaces, simplifying their daily work and making it more efficient. Logistics teams can work in the channels that carriers are already familiar with, enhancing their overall experience and fostering collaboration.

API & Integrations: Vendorflow offers APIs that allow logistics teams to integrate the platform into their core systems, such as TMS, CRM, and ERP. Teams can leverage these APIs to tie messaging into their everyday workflows and use system events to trigger Vendorflow's templated messages for resolution by the driver. The platform provides audit trail visibility into communications, enabling better control over data and monitoring of operations.