vInteract

vInteract by Voxai Solutions is a software solution designed to enhance customer experience and drive digital transformation. According to the vendor, this solution is suitable for organizations of various sizes across industries such as customer service, contact center management, customer experience management, sales and marketing, and financial services.

Key Features

Cloud Managed Services: Voxai offers comprehensive cloud managed services to streamline contact center operations, improve customer experience, and optimize costs. They provide 24/7 support, ensure high availability, and optimize the contact center solution.

CX Consulting: Voxai's CX consulting services aim to help organizations develop and implement customer-centric strategies. The vendor claims that their experts analyze the entire contact center ecosystem, develop holistic CX and digital strategies, and provide recommendations for enhancing customer loyalty, increasing revenue, and boosting productivity.

Professional Services: Voxai's professional services cover a wide range of CX objectives. The vendor brings expertise, tools, and technical know-how to design and implement effective contact centers. Services include customization, integration with corporate systems, and leveraging the latest technologies and best practices.

Cloud Migration: According to the vendor, Voxai assists organizations in migrating their contact center solutions to the cloud, specifically Genesys Cloud CX. They provide technical expertise to ensure a seamless migration process, delivering a consistent customer experience and the benefits of cloud technology.

IVA Solutions: Voxai offers Intelligent Virtual Assistant (IVA) solutions to automate customer interactions and deliver personalized experiences. According to the vendor, their IVA solutions are multi-lingual, omni-channel, and multi-modal, empowering organizations to provide fast and accurate conversational AI.

Web IVR: Voxai's Web IVR aims to enhance customer experience by offering interactive and guided menus through a visual interface. The vendor claims that this feature improves self-service rates, reduces handling time, and increases first call resolution. It can be utilized for various needs such as incident management, billing disputes, service activations, and shipment status.

Voice Networking Services: Voxai provides Voice Networking Services using Oracle's Enterprise Operations Monitor (EOM). The vendor states that this solution provides comprehensive insights into calls, registrations, network equipment statistics, user groups, and trunk information. They assert that it helps reduce operational costs, improve service quality, enhance efficiency, and shorten incident response times.