VisualCue

VisualCue is a real-time operational intelligence solution designed to provide actionable insights for making informed business decisions. According to the vendor, VisualCue caters to a wide range of professions and industries, including contact centers, sales and marketing, logistics and shipping, customer service, and business intelligence. With its user-friendly interface and customizable features, VisualCue aims to empower decision-makers to gain operational efficiencies, track team performance, and improve overall business outcomes.

Key Features

Real-Time Operational Intelligence Solutions: According to the vendor, VisualCue offers real-time operational intelligence for making insightful business decisions. It provides actionable insights based on in-the-moment feedback, aiming to save time and improve efficiency in decision-making processes.

Gain Operational Efficiencies and Save Money: The vendor claims that VisualCue can potentially save decision-makers six-plus hours a week by delivering insights at a glance with deliverable datasets. It also offers customized real-time KPI reporting to track team performance.

Visibility For All: VisualCue aims to provide a clear path to success for all team members and promote company-wide self-governance. It facilitates understanding of overall team performance.

VisualCue for Contact Centers: According to the vendor, this feature enables dynamic design that shows the overall score of every agent in the organization based on key performance indicators. It helps identify agents who need attention and training, consolidating every report in one easy-to-use visualization updated in real-time.

VisualCue for Salesforce: VisualCue is customizable to meet the needs of the Salesforce customer base. According to the vendor, it presents essential data in tiles to focus on clients or accounts that need attention. It aims to help understand upsell opportunities and identify potential churn.

VisualCue for Churn Reduction: The vendor claims that VisualCue uses patented technology to predict and prevent customer churn. It visualizes multiple data sets to identify bottlenecks and areas needing attention, aiming to understand and meet customer needs to reduce churn rate.

Make better decisions faster: According to the vendor, VisualCue provides real-time operational intelligence for tracking various metrics. It delivers prescriptive insights to guide decision-making processes and can be customized to meet the specific needs of different industries and professions.

Real-time operational intelligence...really: With its dynamic design, VisualCue shows the overall score of every agent in the organization based on key performance indicators, according to the vendor. It aims to help spot agents who need attention in real-time, enabling smarter decision-making with data visualization.

Spreadsheets Visualized: VisualCue aims to monitor business data in real-time for better understanding. It identifies opportunities and tracks multiple KPIs, potentially reducing churn rate by meeting customer needs.

The VisualCue Tile: According to the vendor, this feature provides a customized tile that displays data points that matter most. It represents KPIs visually for easy understanding and provides real-time data at a glance.