Voila

Voila is a healthcare digital transformation platform provided by iSolve Technologies. It aims to streamline and optimize laboratory operations for clinical pathology and diagnostic lab chains. According to the vendor, Voila offers a range of solutions to enhance efficiency and improve patient care, catering to healthcare providers, medical laboratories, pathology lab chains, and diagnostic labs.

Key Features

Lab Sample Tracking Solution: Voila provides real-time tracking of specimen/sample procurement and transportation, ensuring end-to-end traceability using barcode scanning. The vendor claims that it can handle intercity, intracity, and airlifted samples with multimode transportation while maintaining temperature control for proper sample handling.

Barcode and QR Code Scanning: Voila enables real-time scanning and upload of sample data, improving lab capacity planning and utilization. According to the vendor, it eliminates data entry errors by ensuring correct patient identification and enables advanced registration of samples for faster processing. Integration with laboratory information management systems (LIMS) ensures seamless data synchronization.

Automatic Notification/Alert Messages: Voila offers instant alerts for sample pickup and delivery, facilitating communication and coordination between the field logistics team and the central lab. The vendor claims that it also sends notifications for any delays or issues in sample transportation, allowing prompt actions to be taken.

Lab Business Intelligence and Data Analytics: Voila provides enhanced visibility into financial, operational, and logistics performance through its customizable dashboard. Users can access key reports, metrics, and forecasts in real-time, enabling better decision-making and strategy implementation. According to the vendor, it also provides insights into customer satisfaction and service quality metrics.

Digital Payment/Cash Collection: Voila simplifies the collection process with its app, allowing for easy collection and reconciliation. It ensures secure transactions through OTP-controlled processes and provides 100% tracking of cash collection and remittance with daily reconciliation. Additionally, the vendor states that it automates the computation of conveyance claims for field teams.

GPS/SIM Tracking: Voila tracks the positioning of runners and shuttlers responsible for field sample collection, recording data on distance covered and time taken for each visit. According to the vendor, this feature optimizes field logistics by improving the beat plan and tracking yield per visit, leading to cost savings. It supports multi-city, multi-state phlebotomy teams.

Built-in Healthcare CRM: Voila's agile lab booking, reporting, and scheduling system helps users efficiently manage workflows and enhance coordination. The centralized workflow management feature ensures better efficiency, while multi-channel integration enhances customer engagement. According to the vendor, it also provides a 360-degree view of patient queries and status for improved customer service.

Built-in Document Management System (DMS): Voila enables scanning of batch sheets and test request forms for digital availability, ensuring easy access to important documents from anywhere, anytime. It improves document organization and retrieval, enhancing overall lab operations. The vendor emphasizes data security and compliance through document encryption and access controls.

Sample and Logistics Tracking: Voila provides real-time data on specimen/sample pickup and delivery, ensuring 100% traceability. It also tracks sample temperature during transportation and monitors sample quantity to ensure proper measures for lab tests. According to the vendor, these features contribute to improved sample turnaround time (TAT) and customer satisfaction.