Wavity

Wavity is a software platform designed to automate and streamline customer support processes. According to the vendor, it offers a wide range of features including ticketing solutions, help and service desk management, work and project management, workflow automation, and the ability to build custom zero-code applications. The platform is said to be suitable for businesses of all sizes, from small startups to large enterprises, and caters to customer support teams, IT operations, project managers, service desk managers, and help desk managers across various industries.

Key Features

Ticketing Solution: According to the vendor, Wavity offers an AI-driven ticketing solution that provides valuable customer interaction analysis. It allows for a customizable ticketing process and automates the categorization of customer inquiries.

Help and Service Desk: Wavity provides what the vendor describes as efficient and user-friendly solutions for help and service desk teams. It is said to streamline the ticket resolution process and integrates with existing channels.

Work and Project Management: According to the vendor, Wavity serves as an all-in-one solution for work and project management. It is designed to seamlessly integrate with existing project or program management tools, offers Kanban tasks and projects, and facilitates team collaboration and task priority.

Automate Workflows: Wavity's App Designer and wBots are claimed to enable users to easily automate workflows without any coding. The zero-code interface is said to allow for the building of customized workflows and the automation of repetitive tasks and processes.

SaaS-ify Homegrown Apps With No Coding: Wavity is said to enable businesses to modernize outdated homegrown apps with modern features. It is claimed to empower users to build new SaaS apps without coding, providing a zero-code platform for developing robust applications.

Analytics: Wavity offers what the vendor describes as out-of-the-box analytics and reporting, providing data-driven insights for decision-making. It also provides advanced analytics and reports for deeper analysis.

Collaboration: According to the vendor, Wavity includes built-in collaboration tools for efficient teamwork. It integrates with communication and collaboration tools to enhance team performance and morale.

Integrations: Wavity is said to seamlessly integrate with existing business infrastructure, eliminating the need to change current processes. It also allows for easy connection with third-party tools and cloud storage services.

Mobile App: Wavity's mobile-first infrastructure is claimed to enable users to access the platform on the go. It provides a single code base for web and mobile interfaces, allowing users to work from anywhere, anytime, on any device.

Customizable Zero-Code Applications: According to the vendor, Wavity allows users to easily develop robust applications without coding. It enables the launch of complex applications customized to specific business processes, eliminating the need for dedicated IT resources.