Web Tracks

Web Tracks, developed by Gritware, LLC, is a Help Desk and Asset Management Software designed to streamline IT operations for small to mid-sized IT departments. According to the vendor, this browser-based solution caters to a range of professions and industries including IT Administrators, System Administrators, Systems Integrators, Internal IT departments, and Provincial WAN managers. With its array of features and customizable options, Web Tracks aims to simplify the tracking and management of computers, software, peripherals, and help desk tickets, potentially making it a valuable tool for efficient IT management.

Key Features

Browser Based Front End: According to the vendor, Web Tracks can be accessed through any browser, eliminating the need for additional software installations and allowing easy access from any device with an internet connection.

Automated PC Inventory Software Tool: The vendor claims that Web Tracks offers an automated tool for hardware and software audits, aiming to simplify the tracking and management of inventory, providing accurate and up-to-date information.

Comprehensive Asset Management Features: According to the vendor, Web Tracks offers comprehensive asset management features that aim to facilitate the tracking and management of computers, software, and other assets throughout their lifecycle.

Brandable Self Service Help Desk Portal: The vendor states that Web Tracks allows for the customization of the help desk portal with branding, and enables pass-through Active Directory authentication and synchronization for a seamless user experience.

Multiple Editions to Suit Company's Environment: According to the vendor, Web Tracks offers Free, Standard, and Enterprise editions to cater to different company needs and requirements.

Efficient Help Desk Software: The vendor claims that Web Tracks provides help desk software functionality, including task and ticket assignment to technicians, report generation, and priority management.

Integrated E-Mail and Email-To-Ticket Converter: According to the vendor, Web Tracks offers integrated email capabilities, automatic ticket notifications, and the ability to create and manage tickets through email conversations.

Self Service Help Desk Portal: The vendor states that Web Tracks provides a self-service portal for users to submit requests, access existing requests, and search the knowledge base. Integration with Active Directory allows for easy sign-in using existing accounts.

Powerful Searchable Knowledge Base: According to the vendor, Web Tracks offers a powerful searchable knowledge base that allows for the creation of custom articles, including inline images and attachments.

Comprehensive Asset Management Software: The vendor claims that Web Tracks provides comprehensive asset management functionality, allowing for the tracking of computers, software, peripherals, and help desk tickets linked to computers. It also offers automatic discovery and import of computer records, detailed computer information, and customizable peripheral tracking.