Web1on1

Web1on1 is a conversation platform built specifically for the automotive industry. According to the vendor, it aims to simplify communication between dealerships and customers by providing a centralized platform for seamless messaging across various channels. This solution is intended for car sales advisors, service advisors, dealer marketers, customer care teams, and car brands of all sizes.

Key Features

Sales Hub: According to the vendor, this feature allows dealerships to generate qualified leads by integrating a live chat widget and WhatsApp icon into their websites. AI chatbots are used to qualify leads, and sales conversations can be conducted on channels such as WhatsApp, SMS, Facebook Messenger, and Google Business Messages.

Aftersales Hub: The vendor claims that this feature enhances the aftersales experience by enabling dealerships to capture service bookings through a live chat widget and WhatsApp icon on their websites. Communication during the service process is streamlined via WhatsApp, and customers are notified when their vehicle is ready for pick-up. Online payments and key returns are also facilitated.

WhatsApp Business: According to the vendor, this feature allows direct communication with customers on WhatsApp, a popular messaging app. It aims to reduce phone call volume by engaging customers through messaging. Additionally, customers can share images, voice messages, and location information, while dealerships can handle multiple conversations simultaneously.

Google Business Messages: The vendor states that this feature enables direct communication with customers through Google Search and Maps using Google Business Messages. Its purpose is to reduce inbound calls by providing a more convenient communication channel. Multiple conversations from different channels can be managed in one central inbox, and messages can be routed to the appropriate department based on location or initial question.

Automotive Chatbots: According to the vendor, this feature includes various chatbots designed to streamline specific processes. The Test Drive Bot aims to increase showroom traffic by allowing customers to book test drive appointments at any time. The Sales Assistant Bot prequalifies leads generated from websites before they reach the sales team. The Car Valuation Bot provides instant car valuations to customers interested in selling or trading-in their vehicles. The Service Appointment Bot aims to streamline service bookings by providing an engaging conversational experience.