Webbosaurus Social Listening

Webbosaurus Social Listening is a monitoring platform offered by Webbosaurus GmbH that allows businesses to track and analyze customer reviews, online mentions, and social media conversations. According to the vendor, this platform provides businesses of various sizes, from small to large, with valuable insights into customer sentiment, topics, and trends. It is utilized by marketing professionals, customer service teams, product managers, e-commerce businesses, as well as the hospitality and travel industry to optimize their products, campaigns, and services based on real-time customer feedback.

Key Features

Unified Interface: According to the vendor, Webbosaurus Social Listening provides a unified interface where businesses can monitor customer reviews from various platforms, including Google Maps, Amazon, Trusted Shops, Trustpilot, and over 10,000 other online shops and review platforms.

Topic-Intelligence: The platform offers Topic-Intelligence, which, according to the vendor, allows businesses to capture and understand the topics and sentiments expressed by their customers. This feature aims to optimize products, campaigns, and services based on customer feedback.

Quick Response & Evaluation: Webbosaurus Social Listening saves time with customizable dashboards, automated email alerts, and reporting functionalities, according to the vendor. Users can respond directly from the tool, enhancing their reputation management.

360° Overview: Businesses can gain a comprehensive overview of their reputation by accessing all reviews and questions within the Webbosaurus Social Listening solution. According to the vendor, it covers perception across platforms like Google, Amazon, Trusted Shops, Trustpilot, Obi, and many more.

High-Quality Data: According to the vendor, businesses receive key insights and core messages from each customer review, enabling them to capture the topics, pain points, and questions of their target audience. Intelligent filters ensure that only relevant posts are analyzed.

Powerful Analysis: Webbosaurus Social Listening offers diverse analyses and evaluations to understand what customers are saying about a company and its products, according to the vendor. The unlimited data storage allows for early trend detection and gaining a competitive advantage.

Customizable Dashboards: Users can create customized dashboards to track and visualize important metrics and KPIs related to customer reviews and social media conversations, as claimed by the vendor.

Comprehensive Reportings: The platform provides reporting functionalities to generate comprehensive reports on customer sentiment, trends, and other relevant insights. These reports can be customized and shared with stakeholders, according to the vendor.

Automated Alerts: According to the vendor, Webbosaurus Social Listening offers automated email alerts to notify users about new reviews, mentions, or specific keywords, ensuring timely response and action.

Secure Data Integration: Users can integrate Webbosaurus Social Listening data into their existing business intelligence and CRM tools, leveraging intelligent data linking for enhanced results. The platform ensures secure encryption and compliance with GDPR and legal requirements, according to the vendor.