WonderDesk

WonderDesk Help Desk Software is a web-based solution designed to enhance communication between companies and their customers, improve customer satisfaction, and streamline support processes. According to the vendor, WonderDesk is suitable for businesses of all sizes, from small enterprises to large corporations, and is utilized by professionals in various industries, including IT support, customer service, technical support, software development, and e-commerce.

Key Features

Web-based Solution: WonderDesk is a fully automated web-based help desk software solution that can be easily installed on a web server. According to the vendor, it requires no software installation for customers or technicians and can be accessed via web browsers, allowing users to work from anywhere.

Enhanced Communication: According to the vendor, WonderDesk enhances communication between the company and its customers by sending email notifications at each step of the support request. Customers can log in to check the status or update their support request and can work directly with the assigned technician.

Flexible Deployment: WonderDesk can be installed on various web servers, including Linux, Unix, NT, 2000, 2003, and XP Pro. According to the vendor, it supports multiple databases such as flat file, MySQL, Microsoft SQL, Oracle, and PosgreSQL. Customers and technicians can use any computer with a web browser, and the software is fully customizable, allowing modifications to appearance, images, and text.

Comprehensive Admin and Technician Features: According to the vendor, WonderDesk provides complete organization for companies of any size and can be used on the Internet or Intranet, allowing access from anywhere in the world. Remote technicians can be hired and integrated into the system, and automatic email or pager notifications are sent to technicians. The interface is efficient and user-friendly with a point-and-click functionality, and the database is fully searchable, including customer history. WonderDesk also provides detailed statistics and reporting capabilities.

Efficient Support Workflow: According to the vendor, WonderDesk streamlines the support workflow by replacing messy email inboxes. Support requests are logged and tracked within the help desk system, allowing technicians to efficiently manage and prioritize support tickets. Customers can easily submit and track their support requests.