Workflow Management Control

The SES Workflow Management Software, developed by SLAM Energy Software, is a solution designed to streamline and control workflow processes. According to the vendor, this software is suitable for businesses of various sizes and caters to a wide range of professions and industries, including business analysts, project managers, IT professionals, government agencies, and financial services.

Key Features

Approval Process Control: According to the vendor, users can define their own method for progression from one stage to the next in a workflow. They can choose from multiple approval options, including everyone must approve, majority rules, or anyone can approve. Automation options are available for assigning requests based on user and staff selections.

Automatic Notifications: Users can set up automatic email notifications based on predefined rules, according to the vendor. They can notify specific individuals or groups at different stages of the workflow. Recipients can access the record directly from the email and work on it.

Configurable Workflow: The vendor states that users can utilize the Drag and Drop Workflow Creator to easily create unlimited workflows. They can create different states or steps for their workflow, allowing for both simple (linear) or complex (multi-directional) workflows.

Dashboard: According to the vendor, the software provides users with a complete overview of all workflow issues and help desk tasks through an intuitive dashboard. The dashboard displays workflow issues by status, category, and impact, highlighting those that require immediate attention.

Event-Based Notifications: Users can trigger notifications based on field changes, time, and date thresholds, as stated by the vendor. They can notify relevant staff as a request moves forward or when specific conditions are met. Users can also set up rules for notifying staff based on various criteria.

Graphical Workflow Editor: According to the vendor, the software offers a user-friendly interface with a graphical workflow editor. Users can easily view the current status of each issue and get a quick overview of the workflow on request forms, with a link to the full workflow map.

Help Desk Management: The vendor claims that the software includes a full-featured Help Desk Management system. Users can manage user and staff submitted tickets, automatic assignment, and email notifications. They can also keep track of attachments and comments for effective issue tracking.