Worldfone 4x

The Worldfone 4x is a Contact Center CRM system designed for customer care and telesales. According to the vendor, it is suitable for businesses of all sizes, from small to large enterprises. This solution is utilized by professionals in various industries, including customer service, sales and marketing, call centers, e-commerce, and financial services.

Key Features

Modern IP PBX - WorldfonePBX: According to the vendor, this IP PBX system offers free internal calls and affordable outgoing calls. It supports multiple branches and store chains, integrates with customer care hotlines (1800, 1900), and provides a sales-oriented PBX for telesales.

Third-party CRM/ERP Integration: The vendor claims that the system seamlessly integrates and exchanges data with a company's CRM/ERP system or any third-party software. It can connect with a wide range of small and large software systems developed or owned by Vietnamese technology experts.

Customer Care: According to the vendor, the system efficiently allocates calls based on skill levels, displays customer information in pop-ups, and enables click-to-call and web-based call recording. It allows for the management of tickets and surveys, maintenance of customer information and transaction history, handling of missed calls and voicemail. The system also includes a comprehensive monitoring and reporting system to monitor and evaluate performance. It supports multilingual capabilities in Vietnamese and English.

Professional Telesales: The vendor states that the system allows for the management of telesales campaigns and calling groups, as well as the allocation and distribution of customer lists to agents. It offers three calling algorithms in the Diallist: Click-to-Call, Progressive, and Predictive Dialler (Auto call). The system also includes a comprehensive monitoring and reporting system to monitor and evaluate performance. It supports multilingual capabilities in Vietnamese and English.

Digital Marketing Integration: The vendor claims that the system can receive orders and information from various digital marketing channels. It can also connect with digital marketing partners such as affiliate marketing and web forms.

Omnichannel Support: According to the vendor, the system seamlessly integrates social media channels like Facebook, Zalo, Viber, LiveChat, and SMS. It can automatically receive and process emails, create tickets, and prioritize them for handling. The system allows for the assignment and tracking of ticket processing. It also supports SMS brand name and two-way, 6x89, 8x00 phone numbers. Additionally, it can handle live chat sessions and distribute them for processing. The system provides centralized management of all channels.