TrustRadius Insights
Users of Xenioo have found the software to be highly valuable in automating repeated queries, saving them time and effort. They have been …
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Free
$0
Cloud
per month
Custom
$0
Cloud
Growth
$49
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Xenioo?
Xenioo Features
- Supported: Auto-Responders
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: Mobile Access
- Supported: Offline Form
- Supported: Proactive Chat
- Supported: Real-time Consumer-facing Chat
- Supported: Reporting/Analytics
- Supported: Third Party Integrations
- Supported: Transcripts/Chat History
- Supported: Transfers/Routing
- Supported: Chatbot
- Supported: Contextual Guidance
- Supported: Intent Recognition
- Supported: Live Chat
- Supported: Multi-Channel Communication
- Supported: Multi-Language
- Supported: Pre-Configured Bot
- Supported: Speech Recognition
- Supported: Speech Synthesis
Xenioo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Xenioo have found the software to be highly valuable in automating repeated queries, saving them time and effort. They have been able to develop and scale chatbots that enhance user experiences across various platforms, including web, mobile, social media, and WhatsApp. The platform's ease of use has been particularly appreciated by beginners, while more experienced users have found advanced features to meet their requirements.
Xenioo has proven to be a reliable solution for automation projects with various complexities. Customers have expressed satisfaction with the exceptional customer care provided by the Xenioo team, praising their prompt problem-solving abilities. The competitive pricing of the software has been welcomed by both big brands and SMEs, who value its functional chatbot capabilities without sacrificing quality.
While Xenioo has been praised for being comprehensive and complete compared to other tested options, some users have identified a desire for improvements regarding reliability and stability. Additionally, there is a request for additional features such as a JSON Parser for output delivery and the native implementation of WhatsApp without third-party providers. However, despite these suggestions for enhancement, Xenioo has consistently met the needs of its users and provided them with a great overall experience.
Flexibility: Many users have praised Xenioo for its immense flexibility, with nearly 50 features available to build customized chatbots. This allows users to create highly tailored chatbot experiences that meet their specific needs and requirements.
User-Friendly Interface: Users consistently highlight Xenioo's user-friendly interface as a major advantage. With its intuitive design and easy-to-use features, even beginners can quickly enter the world of chatbots without any programming background. The presence of tutorials and constant improvement of the app further enhance the user experience.
Multi-Channel Availability: Xenioo's availability across multiple channels is appreciated by users. This enables them to deploy their chatbots on various platforms with minimal adjustments, saving time and effort. Additionally, the integration with popular voice-based platforms like Amazon and Google Assistant expands the reach of chatbots created using Xenioo.
Bug issues: Some users have experienced multiple bugs, particularly while testing and setting up AI.
Customer support experience: Several reviewers have had a negative experience with customer support, mentioning slow response times or unhelpful assistance.
Complex learning curve: Many users found the initial learning curve to be complex and slow, requiring concentration and extensive testing to understand how certain operations work.