Yugasa Bot

Yugasa Bot is an AI-enabled and NLP-based chatbot framework designed by Yugasa Software Labs. According to the vendor, this framework aims to automate business communication on various platforms, such as websites, Whatsapp, Facebook, and mobile apps. It is positioned as a versatile tool suitable for businesses of all sizes, ranging from small single-doctor clinics to large hospital facilities. The vendor claims that professionals and industries in healthcare, eCommerce, legal, automotive, and hospitality sectors can benefit from Yugasa Bot's features, which include improving customer engagement, lead generation, customer support, appointment booking, delivery tracking, offline ads, digital promotion, and HR assistance.

Integrate AI chatbot on multiple platforms: According to the vendor, Yugasa Bot allows businesses to integrate an AI chatbot on their website, Whatsapp, Facebook, and mobile apps. The chatbot is said to engage with visitors, provide information, and assist with various tasks without human intervention.

Automated customer support: The vendor claims that Yugasa Bot acts as a virtual assistant, providing 24/7 customer support. It is designed to handle customer queries, provide instant replies, and offer solutions to common problems, reducing the need for human agents.

Lead generation and qualification: According to the vendor, Yugasa Bot complements digital ad campaigns and helps generate leads. It is said to engage with prospects, collect their contact details, and qualify them based on predefined criteria, streamlining the lead generation process.

Appointment booking and scheduling: Yugasa Bot enables customers to book appointments with businesses directly through the chatbot, according to the vendor. It is claimed to check availability, confirm appointments, and send reminders, simplifying the booking process.

Delivery tracking: According to the vendor, Yugasa Bot provides customers with real-time updates on their orders and helps them track deliveries. It is said to retrieve information from the backend system and offer accurate delivery status, enhancing the customer experience.

Digital promotion and engagement: The vendor claims that Yugasa Bot promotes businesses by engaging with customers and providing information about products, services, discounts, and promotions. It is positioned as a tool that can help businesses reach their target audience and increase engagement.

HR assistance: According to the vendor, Yugasa Bot assists HR departments by providing instant solutions to employee queries related to policies, benefits, leave, and other HR-related topics. It is claimed to improve HR processes and reduce time spent on repetitive inquiries.

Multi-lingual support: Yugasa Bot is said to support over 50 languages, allowing businesses to communicate with customers in their preferred language. According to the vendor, it can seamlessly switch between languages during conversations, enhancing the user experience.

Easy bot management: The vendor states that Yugasa Bot provides a user-friendly admin interface for managing the chatbot's intelligence. It is claimed that multiple admins can access the platform through a web interface or mobile app, allowing for easy bot training, customization, and performance monitoring.

Informative analytics and leads management: According to the vendor, Yugasa Bot offers comprehensive analytics to track performance and visitor engagement. Businesses can access information about visitor locations, chat history, and lead details. The vendor claims that the chatbot's CRM system allows for efficient leads management and follow-up actions.