The Good and the Bad--Mixed Bag
November 16, 2022
The Good and the Bad--Mixed Bag
Score 4 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with ActiveCampaign
Our email communications are simple. We don't use automated drip campaigns, etc. It's straightforward email notifications of regulatory and policy updates, new processes, reminders, etc.
- Reports
- Scheduling
- User interface
- Customer service
- Wait time for customer service
- Custom plans
- Custom billing options
- Positive: Reporting
- Negative: Cost for the value
Mailchimp and Constant Contact are more user-friendly and have better customer support. Not that ActiveCampaign's support is bad, they just do not seem to have enough people to cover it all. ActiveCampaign is more robust.
Do you think ActiveCampaign delivers good value for the price?
No
Are you happy with ActiveCampaign's feature set?
Yes
Did ActiveCampaign live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ActiveCampaign go as expected?
I wasn't involved with the implementation phase
Would you buy ActiveCampaign again?
No
ActiveCampaign Feature Ratings
Using ActiveCampaign
2 - Sending information and updates to a contracted group of professionals.
1 - Must have HTML and computer backend knowledge.
- Disseminating updates
Evaluating ActiveCampaign and Competitors
Not Sure
- Other
I would be involved if I could.
ActiveCampaign Implementation
ActiveCampaign Support
Pros | Cons |
---|---|
Problems get solved Support cares about my success | Slow Resolution Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
I somehow was routed to the sales team, who actually resolved my issue rather than sending me on another round of being transferred all over.
Using ActiveCampaign
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Reporting
- Scheduling
- List management
- Customer service and support