Aprimo DAM on SaaS - great value and user satisfaction
July 12, 2021
Aprimo DAM on SaaS - great value and user satisfaction
Score 10 out of 10
Vetted Review
Verified User
Software Version
On-Demand
Modules Used
- Marketing Operations
- Digital Asset Management
Overall Satisfaction with Aprimo
Communications uses Aprimo DAM as its media archive, Fundraising uses it for donor communication
- Reliable
- Easy to use
- Constant updates
- Listens to user requests
- Easy to maintain
- Solid customer service
- Text document previews
- Editorial possibilities to design entry pages
- User satisfaction has gone up significantly
- SaaS saves us a lot of costs
- Fast delivery of assets to customers
- Great sharing features
Do you think Aprimo delivers good value for the price?
Yes
Are you happy with Aprimo's feature set?
Yes
Did Aprimo live up to sales and marketing promises?
Yes
Did implementation of Aprimo go as expected?
Yes
Would you buy Aprimo again?
Yes
Using Aprimo
1800 - Fundraising, Communications, Product management, management - basically every function
1 - Business Analyst
Help desk manager
Help desk manager
- Fundraising communication
- Global asset management and distribution
- Donor communication via CDN
- De-centralized content repository for member associations
Evaluating Aprimo and Competitors
Yes - A homegrown sharepoint solution, totally outdated and not state of the art
- Price
- Product Features
- Product Usability
The product features and the price played the biggest role and how the system fits into the existing system landscape
No reason to change
Aprimo Implementation
- Third-party professional services
Book That In
Change management was minimal - The change was actually only going back to an out of the box system
- Replacing some of the custom features with out of the box features
Aprimo Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
24/7 support is included
Yes - Always
Using Aprimo
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The new user interface is beautiful and has great features
- AI functionality
- Updating the frontpage
Yes, but I don't use it