Oversold and underdelivered
May 01, 2024
Oversold and underdelivered
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with APS Payroll
APS is used for time tracking, PTO and sick time tracking, and payroll. Our hourly staff use the online clock to track their work hours. All staff use the PTO and sick time function to submit their requests and track their balances. Management is able to review and approve time cards as well as PTO and sick time requests.
- Payroll functions well.
- The online time clock works well.
- PTO and sick time requests and balances work well.
- Implementation was far behind schedule.
- The journal entry created by APS for payroll has never worked.
- Time is lost with every payroll since APS doesn't provide an accurate journal entry.
Paychex was probably the best system, but the constant shifting of support teams caused a loss of institutional knowledge every time.
ADP was impersonal and support phone calls almost always went overseas. The lack of knowledge of the support service was disturbing.
It was hoped that APS would provide a good system with quality support. Support normally isn't bad other than the journal entry.
ADP was impersonal and support phone calls almost always went overseas. The lack of knowledge of the support service was disturbing.
It was hoped that APS would provide a good system with quality support. Support normally isn't bad other than the journal entry.
Do you think APS Payroll delivers good value for the price?
No
Are you happy with APS Payroll's feature set?
No
Did APS Payroll live up to sales and marketing promises?
No
Did implementation of APS Payroll go as expected?
No
Would you buy APS Payroll again?
No