Overall Satisfaction with Ascentis
Ascentis is used throughout our entire organization, as our timekeeping, LMS, and HRIS system.
- Electronic EE filing system
- Functionality
- Support is always self directed to Ascentis Community
- Constant outages and no accountability across the board
- Not able to keep up with CA compliance in terms of meal-break penalties and final pay requirements.
- Ad Hoc Reporting feature is extremely antiquated
- Payroll consulting, should add this
- Negative ROI
- Terribly inefficient
ADP is mostly likely the status quo for HRIS systems, their CS and 24/7 support is incomparable to other systems, including Ascentis. There are often manual corrections needed, negative changes to user view, and other very odd things that happen with Ascentis that I have never, ever experiencing with other HRIS systems
Do you think Ascentis (discontinued) delivers good value for the price?
No
Are you happy with Ascentis (discontinued)'s feature set?
No
Did Ascentis (discontinued) live up to sales and marketing promises?
No
Did implementation of Ascentis (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Ascentis (discontinued) again?
No
Ascentis (discontinued) Feature Ratings
Using Ascentis
150 - All departments
2 - HR or Payroll access, Admin access to NovaTime
- Timekeeper
- HRIS
- LMS
- Payroll
- Benefits Management
- Benefits Management
Evaluating Ascentis and Competitors
Yes - ADP Workforce, cost effective. What we spend now in manual man power probably supersedes any cost savings though.
- Price
Read other user reviews, more thorough demo with Sales person, asking to see FAQ of most commonly reported issues with other clients.
Ascentis Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes - No, it was not. Usually, and by that I mean 8/10, whenever we have system wide outages, we send in a support ticket. Support doesn't respond to the ticket until about 24 hours later, stating "they are unsure of any reported outages, and that we should check our internet settings", and by that time, without rhyme, reason, or accountability, the system is working again.
Using Ascentis
Pros | Cons |
---|---|
None | Do not like to use Unnecessarily complex Difficult to use Requires technical support Not well integrated Inconsistent Slow to learn Cumbersome Lots to learn |
- None
- Payroll
- Benefits Management
- ESS
Yes, but I don't use it