A great software for users with some technical knowledge
August 23, 2019
A great software for users with some technical knowledge
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Automation Anywhere
We provide Automation Anywhere setup and task customization services to our customers, most of them are telco companies. The solutions we offer are often integrated with an orchestration platform so we can automate a large business process that uses both RPA and other types of automation/integration like web services, APIs, business rules engine and databases.
Several common problems we address with RPA are:
Several common problems we address with RPA are:
- Incident, change and problem creation, resolution and assignment to other workgroups.
- Integration between legacy systems, that provide some actions only through the UI.
- Data collection /input on online systems (web, Java) and spreadsheets.
- Data backup/replication through system UI.
- Send email based on some specific condition based on the data collected in the legacy systems.
- Built-in tools like FTP, SOAP / REST integration and native database connection through ODBC.
- Support for several technologies through plugins (web / Chrome, Java and others).
- Task versioning.
- Variable context passing through multiple tasks.
- Task deployment unstable in some situations.
- To deploy bots through Control Room, logged users in the machine have a runner profile (can't deploy on a creator profile for testing).
- The REST API documentation isn't well detailed.
- Cost reduction per action executed.
- More tasks accomplished in less time.
- Error reduction and process standardization.
- A broader time window of work, as bots can run off business hours.