Overall Satisfaction with BeyondTrust Remote Support (Formerely Bomgar Remote Support)
We use it as our primary remote support service to help troubleshoot and fix issues with our users. This product is used by our entire IT Department. It helps with immediate or rapid support from our team to our end users.
- Remote support service.
- File sharing.
- Desktop and screen sharing.
- None that I can tell.
I like how BeyondTrust is set up and implemented within our system. Having the appliance on-premise is even better for our school.
BeyondTrust Remote Support Feature Ratings
Using BeyondTrust Remote Support (Formerely Bomgar Remote Support)
8 - Information Technology in and Education Environment.
6 - Desktop support, troubleshooting skills, critical thinking skills. Basic desktop management understanding.
- End-user support.
- Device support.
- Application Support.
- We use it as our main remote support.
- None that I have used, other than the basic features.
Evaluating BeyondTrust Remote Support (Formerely Bomgar Remote Support) and Competitors
- Product Features
- Product Usability
The features of remote desktop support, file sharing, and desktop sharing are the main reasons we implemented.
BeyondTrust Remote Support (Formerely Bomgar Remote Support) Implementation
- Implemented in-house
Change management was minimal - None.
BeyondTrust Remote Support (Formerely Bomgar Remote Support) Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Using BeyondTrust Remote Support (Formerely Bomgar Remote Support)
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Remote desktop
- File Sharing
- Screen Sharing
- None
Yes, but I don't use it