Overall Satisfaction with BeyondTrust Remote Support (formerly Bomgar)
BeyondTrust is being used by us for remote support at our service desk. It is very beneficial in allowing us to remote to any machine with an internet connection, whether they are on our network or not. This has helped a lot with employees that work at home. We have also been using it for whitelisting some applications to allow users to install them or manipulate them as needed without the need to provide admin rights.
- Remote support is quick and easy.
- Allowing users to install apps without the need for local admin rights.
- File transfers have been helpful as well.
- None.
- Overall it has been very positive. Before BeyondTrust we only had RDP sessions which were far less effective.