Overall Satisfaction with Birst
Birst has been used across the organization (SCM & Operations teams ) as well as embedded in SFDC (by Sales team) and exposed as a portal to our partners. We have built different dashboards and alerts that help us with managing our SC business as well as provide order and shipment information to our sales team and partners.
- Data/data source import (from different sources DBs, txt and xls files, ....) and setup is very easy and fast
- Very good Dashboard performances (Dashboards/Dashlets built in Visualizer and Dashboards 2.0 )
- Powerful data preparation tools
- More stable new releases
- All modules related to data upload and processing need to be improved to better support more frequent uploads and data processing
- Prompts creation and maintenance need to be more user-friendly and provide performance improvements
- Admin module needs improvements in performances as well as data source/catalog maintenance area
The key evaluation criteria: agility, ROI, short implementation time
Infor Birst Feature Ratings
Additional Questions on Birst Capabilities
Birst Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Need to explain problems multiple times Slow Initial Response |
Yes - It depends who your ticket was assigned to. But most of the time, it takes much longer to get is resolved than expected.