Item: Blackbaud CRM
Rating: 7
Author: Abbey Dufoe

Use Cases and Deployment Scope

We used it to collect donations and donor information for our non-profit. It allowed us to store, categorize, and sort data across the organization in one platform.

Pros and Cons

Growing donor/supporter base.
Collecting donations.
Having a landing page for donations.

The internal CMS is extremely difficult to use.
It's hard to get someone on the phone.

Return on Investment

Grew our donor base.
Kept donations steady.
Grew our email list.

Alternatives Considered

Classy

I was given Blackbaud when I started, and we ultimately switched to Classy because of their support, functionality, and flexibility in making new campaigns and pages.

Key Insights

Do you think Blackbaud CRM delivers good value for the price?

Are you happy with Blackbaud CRM's feature set?

Did Blackbaud CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud CRM again?

We used it to collect donations and donor information for our non-profit. It allowed us to store, categorize, and sort data across the organization in one platform. However, the reporting section left much to be desired. They are also hard to get ahold of when you need to speak to someone about your account, and they weren't very flexible in offering solutions to our problems.

Support Rating

We were not ever able to get anyone on the phone and once we got through to email support, they were not able to answer many of the questions we had. They also were not eager to let us leave our contract (as any CRM wouldn't be), and made it extremely difficult to pass on data to our new system.

Blackbaud leaves much to be desired

Overall Satisfaction with Blackbaud CRM