Blackbaud CRM to the rescue for all your CRM queries!
July 08, 2022
Blackbaud CRM to the rescue for all your CRM queries!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud CRM
Blackbaud CRM has been an integral part of the CRM department and has helped in narrowing down key issues being faced by top clients which in turn has helped in negating the said issues and thereby directly affecting the company's profit margins. The software not only provides a one-stop solution to most CRM-related queries but also has very robust back-end support which helps in resolving any software-related queries in record time
- Easy to see key constituents for a data set quickly
- Very responsive email systems
- Excellent post sales support team
- Closed ecosystem, hard to integrate with other CRM softwares
- Rigid Modules, difficult to make changes as per organization's requirements
- Difficult to train a new user with limited training modules
- Email Management System
- Backend Support Team
- Post Sale Feature Addition
- Blackbaud CRM has helped in bringing down client query resolution TAT by almost 26%
- The software has helped in making sure the CRM team has a 360-degree view of each client
- Training modules for new user need a refresh asap
Do you think Blackbaud CRM delivers good value for the price?
Yes
Are you happy with Blackbaud CRM's feature set?
Yes
Did Blackbaud CRM live up to sales and marketing promises?
Yes
Did implementation of Blackbaud CRM go as expected?
Yes
Would you buy Blackbaud CRM again?
Yes