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Great tool needs more support to carry into the future
June 04, 2023

Great tool needs more support to carry into the future

Betsy Schmidt-Gullett | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud CRM

We utilize it for donor records, prospect management, bbis, wealth screening, donor information
  • Analytics
  • Wealth screening
  • Sophisticated functionality
  • Customer service
  • New development
  • Ability to store a lot of details… historical accuracy

Do you think Blackbaud CRM delivers good value for the price?

Not sure

Are you happy with Blackbaud CRM's feature set?

Yes

Did Blackbaud CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud CRM again?

Yes

I’ve greatly enjoyed using crm. My concern is that they no longer seem to be supporting out with new functionality. This causes us to create new solutions in house or through outside vendors