Overall Satisfaction with Blackbaud Luminate Online
We currently use Blackbaud Luminate Online as our online giving platform, as well as for eNews emails and marketing emails. We have a healthy sustainer program, and Blackbaud Luminate Online handle our sustaining gifts with ease.
- Recurring/Sustaining Giving Management
- Online Donation Forms
- Email Marketing
- Blackbaud Luminate Online is a big, complex, sometimes overwhelming system.
- Takes a lot of training to get to a comfortable point with it.
- Has not changed much for UE in the past decade.
- Sustaining Giving
- Email Marketing
- Online Giving
- It allows us to maintain and grow our recurring donors
- It allows us to stay in touch with donors
- It allows us to segment emails to send to donors
We use them at the same time. It's apples to oranges.
Do you think Blackbaud Luminate Online delivers good value for the price?
Yes
Are you happy with Blackbaud Luminate Online's feature set?
Yes
Did Blackbaud Luminate Online live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud Luminate Online go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud Luminate Online again?
Yes
Using Blackbaud Luminate Online
5 - Marketing
Database Admin
Fundraising
Direct Mail
Database Admin
Fundraising
Direct Mail
1 - Me. I'm the one with the longest experience, and tend to be the person people come to first.
- Email Marketing
- Recurring Giving
- Donations Online
- Direct Mail tie ins via email
Blackbaud Luminate Online Support
Pros | Cons |
---|---|
Quick Resolution Kept well informed Support cares about my success Quick Initial Response | Poor followup Escalation required Need to explain problems multiple times |
No. Not in the budget.
We recently had to get help getting PayPal added in as an option. We were connected to Will Hull, who is a Blackbaud Luminate Online SUPER STAR. He was so helpful, and while it took quite a bit of time, effort, and work, we were able to get it done. He REALLY knows his stuff and is so helpful.
Using Blackbaud Luminate Online
Pros | Cons |
---|---|
Like to use | Unnecessarily complex Difficult to use Requires technical support Slow to learn Feel nervous using |
- Managing/updating recurring gifts
- Refunding donations
- Adding constituents
- Query (query hasn't really changed in I don't know how long. It's clunky and not great.)
Yes, but I don't use it