Overall Satisfaction with Blackbaud Online Express
We use Blackbaud Online Express to take donations and event ticket purchases directly from our web site.
- Automatically matches the donor to a constituent in the database, if there is one, and gives you the opportunity to search if a match isn't found.
- If gift is in honor or memory of someone, it matches the tribute in the database, if it already exists. If not, you are able to easily create a new one.
- Transaction reports are easily accessible on the Blackbaud Merchant Services site.
- It does have some "quirks." It can be a little tricky to process the batch until you have done it a few times.
- I had a problem finding a constituent yesterday - he was purchasing a program ad for an event - that I knew was in the database. It turned out that he had been marked inactive, and so apparently wasn't included in the search results.
- I honestly don't know, as I don't do any of the financial accounting, but it does make donating online very easy.
Blackbaud products are far better than Daxko; however, Daxko could automatically process recurring transactions, which I don't believe Blackbaud can do at this time.
Do you think Blackbaud Online Express delivers good value for the price?
Not sure
Are you happy with Blackbaud Online Express's feature set?
Yes
Did Blackbaud Online Express live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Blackbaud Online Express go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud Online Express again?
Yes