Delayed functionality - 5 years is too long
July 09, 2022
Delayed functionality - 5 years is too long
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud Raiser's Edge NXT
So far hasn't addressed any of our business issues. We continue to use database view for 99% of our work.
- Easy to add attachments
- No membership functionality
- Inability to add columns we need in batch
- Limited fields available for emails
- We yet, but are looking into automatic recurring gifts which seems to be a better solution than manual through database view.
- $0 dollars so far
It hasn't impacted our fundraising process as of yet. We need more training on Blackbaud Raiser's Edge NXT as we switched over early on and training was not yet available. Now that there is good training available it's currently way out of our budget.
- No Training
Neon didn't have the membership capabilities as promised for membership batching. Salesforce - we will be taking another look at it. We have multiple revenue sources (lodging, education programs, retail) and really need a solution where we can record all revenue, not just fundraising and membership.
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
Not sure
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
No
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
No
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
Yes
Would you buy Blackbaud Raiser's Edge NXT again?
No
Blackbaud Raiser's Edge NXT Support
Pros | Cons |
---|---|
Kept well informed Support cares about my success | Less knowledgeable Escalation required Difficult to get immediate help Slow Initial Response |
No, support is included in our package.