Overall Satisfaction with Blackbaud Raiser's Edge NXT
Blackbaud Raiser's Edge NXT has been very useful to our major gift officers as they research, cultivate and solicit prospective donors. We have also used it to upgrade our financial reports.
- Easy to view donor information for gift officers
- Easily able to use map drawing feature to segment alumni and donor pools
- Donor lists
- Need to add all of the functions currently available in database view
- Map - easy to use
- User friendly to view donor records
- Most of the features we use are also available in database view
Provide easy to access donor/prospect data for gift officer use, along with detailed reporting
- Online Training
- Senior Systems and from Community Brands
We upgraded to NXT when it became available so that our gift officers would have more user-friendly data
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
Yes
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
No
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
No
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
Yes
Would you buy Blackbaud Raiser's Edge NXT again?
Yes
Using Blackbaud Raiser's Edge NXT
10 - Chief Advancement Officer, Events Manager, Annual Giving Director, Major Gift Officers, Stewardship Officer, Alumni Director, Advancement Services
2 - Advancement Services professionals
- Gift Processing
- Prospect Records
- Financial Reporting
- Student Lists
- Upgraded reporting
- Donor/Prospect cultivation
Evaluating Blackbaud Raiser's Edge NXT and Competitors
No - Old
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Having experience with Raiser's Edge, we would purchase again, no question
Blackbaud Raiser's Edge NXT Support
Pros | Cons |
---|---|
Good followup Problems get solved Kept well informed No escalation required | Difficult to get immediate help Need to explain problems multiple times |
No - product is very expensive and support should be included!